Philadelphia Insurance Realizes VoC Return on Investment
Confirmit
OCTOBER 30, 2018
What Philadelphia Insurance learned was that its customer base needed a more effective and efficient billing system so that they (the agents) could more effectively manage and assist the policy holders. Between 2010 and 2013, the insurer’s Net Promoter® Score (NPS) rose from 52.7 Customer retention now exceeds 90%.
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