ShepHyken

DECEMBER 9, 2019

Each week I read a number of customer service and customer experience articles from various resources. 10 Customer-Centric Questions to Create Irresistible Value by Josh Linkner. ” Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 71

Customer Service Airlines Call Center Case Study 71

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Russel Lolacher

DECEMBER 10, 2019

The digital world is littered with social media accounts that died a slow death, posted with little consistency or intent, misrepresented their brand or ignored the very customers they promise to serve. Don’t be a case study of how to do it badly. Do they have communications training? Social media training?

Social Media 102

Social Media Customer Service Strategies Strategy Customer Service 102