Win the Customer

AUGUST 25, 2016

Denny’s has over 850,000 likes on Facebook and over 200,000 Twitter followers, and it has an average engagement per post of 1,800. The post 3 Case Studies in Successful Social Media Customer Engagement appeared first on Win the Customer! The strategy has paid off, too.

Social Media 52

Social Media Case Study Study Customer Engagement 52

Uplight

AUGUST 25, 2023

Engaging small and medium-sized businesses (SMBs) in the energy sector is challenging– Uplight research has found that many businesses and organizations don’t reach out to their utility for energy-related advice or information, and are often distrustful of utility communications overall.

Case Study 52

Case Study Study Communication Engagement 52

inSided

APRIL 21, 2021

This is when they found themselves in a new customer engagement ecosystem, one that required new technology to deliver an optimal customer experience.

Case Study 52

Case Study Customer Engagement Study Engagement 52

Retently

NOVEMBER 13, 2024

But as ecommerce grows, so do customer expectations. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. Here’s how VFRs enhance customer experience and build trust: 1.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. To solve this, they introduced Comm100 AI Chatbot, allowing them to offer 24/7 support and removing a significant barrier to engagement as a result. Devote agent time to higher-value inquiries.

Chatbots 246

Chatbots Customer Service ROI Case Study 246

Kayako

AUGUST 12, 2022

As the example above shows, in-person interactions don’t guarantee positive customer engagement via a personalized experience. We see the same dynamic when a customer calls a help desk line and has to give their information and explain their problem to different service reps on the same call.

Customer Service 292

Customer Service Ecommerce Effort Score e-support 292

Education Services Group

JULY 27, 2021

But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling.

Case Study 52

Case Study Study Social Media Customer Success 52

NobelBiz

OCTOBER 15, 2024

Approaching 2025, customer engagement is under rapid evolution – in fact, it’s changing more now than it ever has. With advancements in AI, data analytics, and omnichannel technologies, the way in which businesses engage with customers is exponentially changing. What Is a Customer Engagement Strategy?

Customer Engagement 52

Customer Engagement Engagement Strategy Self Service 52

Interactions

MARCH 28, 2019

Customer experience is more important than ever. Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

Optimove

JUNE 11, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Marketers often face the challenge of engaging with existing and potential customers effectively and at scale to grow their customer base and quickly penetrate new markets. The Big Picture : 1.

Customer Engagement 52

Customer Engagement Engagement Marketing CRM 52

Comm100

NOVEMBER 2, 2020

If you’re here because you’re trying to figure out what a customer service chatbot is capable of and how it can help your customers and company grow, you’ve come to the right place. For example, the chatbot can identify when people from key accounts visit your website, and proactively invite them to engage.

Chatbots 180

Chatbots Examples Customer Service Banking 180

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025!

Connections 52

Connections Marketing CRM Banking 52

Optimove

MARCH 20, 2025

By tapping into human desires for achievement and recognition, brands can create highly engaging experiences that drive loyalty, increase conversions, and build emotional connections with customers. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets. The result?

Connections 52

Connections Gamification Marketing CRM 52

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. An online presence is about how easily potential customers can find, trust, and engage with your business across search engines, social media platforms, and core online directories. Do you know how?

Tips 85

Tips Tools Social Media Multi-Channel 85

Bold360

JANUARY 22, 2020

Many companies over-index on investing in customer experience (CX) compared to EX. Of course you want the customer experience to the best it can be. But focusing on better employee engagement can in turn lead to better customer engagement. Read the case study for more insights that you can apply to your company.

Employee Engagement 76

Employee Engagement Engagement Customer Experience Chatbots 76

CSM Magazine

JANUARY 15, 2025

Today, we will help you understand why your customers stop engaging and what you can do about it. Well explore the signals that indicate your customers interest is fading and, more importantly, how you can turn things around. If their experience wasnt great, they might not feel motivated to engage.

Chatbots 52

Chatbots Case Study Communication Interaction 52

Optimove

MAY 20, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Customer Engagement 52

Customer Engagement Engagement Net Promoter Score Case Study 52

InMoment XI

MARCH 21, 2025

Conversational analytics software monitors interactions across various touchpoints and channels, including phone call recordings, chatbot transcripts, emails, social media platforms, and business messaging apps, providing a comprehensive view of how customers communicate and what they say about you.

Ecommerce 195

Ecommerce Trends Effort Score Sales 195

CSM Magazine

NOVEMBER 21, 2024

a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital , announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix ® Assessment for Digital Transformation Services for Mid-market Enterprises. .

Case Study 52

Case Study Roadmap Innovation Contact Center 52

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. We are constantly adding innovative new apps to our Customer Journey Marketplace , including our newest Engage Customers SuccessBLOC.

Communication 107

Communication NPS Case Study Metrics 107

CX University

JULY 9, 2018

Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. These two are more closely linked than sleeping pills with sleep, or ibuprofen with pain reduction (Moore and Humphrey, “The link between customer engagement and employee engagement”).

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

Influitive

OCTOBER 11, 2015

Marketers know that finding ways to increase customer engagement is good for the bottom line. Customer engagement is highly correlated to customer loyalty ,” says Aimee Lucas , Customer Experience Transformist and VP at the Temkin Group , a customer experience research and consulting firm.

Customer Engagement 40

Customer Engagement Loyalty Engagement Social Media 40

InMoment XI

AUGUST 13, 2024

Over time, this leads to a more engaged, motivated workforce. For example, it can predict how changes in agent behavior, communication strategies, or customer engagement practices might impact customer satisfaction scores, sales conversion rates, or operational efficiency.

Software 195

Software Social Media Analytics Return on Investment 195

Interactions

APRIL 2, 2025

This support gives you one less concern when expanding into new areas or when demographics shift in your customer base. To learn more about how Interactions helps the worlds largest retailers deliver unparalleled service, visit our retail page or read this case study to learn how a major retailer removed 7.9

Retail 62

Retail Self Service Average Handle Time Contact Center 62

Beyond Philosophy

SEPTEMBER 20, 2024

While mass communication builds general brand awareness, personalized and individualized content can significantly enhance customer engagement and drive sales. The significant impact of personalized and individualized content on customer engagement. The dangers of over-investing in new technologies without clear goals.

Case Study 97

Case Study Customer Relationship Management Customer Centricity CRM 97

InteractionMetrics

JANUARY 7, 2025

.” Best practices in customer journey mapping focus on critical moments and ensure alignment with customer and business goals. By combining research, customer feedback, and organizational insights, journey mapping identifies: Key interactions (touchpoints): Moments where the customer directly engages with your company.

Customer Journeys 52

Customer Journeys Strategy Consulting B2B 52

Blake Morgan

JANUARY 20, 2022

His blog, Customers That Stick, features interviews with top CX leaders and answers common customer-related questions. . He offers a European perspective on employee and customer engagement and customer focus and shares interviews with top CX leaders. . Joseph shares case studies and principles from top brands. .

Case Study 96

Case Study Customer Journeys Competitive Advantage Customer Centricity 96

Vonage

MAY 11, 2016

In 2014 following an extensive review NewVoiceMedia’s cloud customer contact solution ContactWorld for Service with Salesforce integration was selected as our product of choice to enable us to improve the customer engagement executives’ experience and deliver an effortless customer experience.

Customer Experience 60

Customer Experience Multi-Channel Competitive Advantage Effort Score 60

InMoment XI

FEBRUARY 12, 2024

Integrated CX vs. CX Integrations While integrated CX and CX integrations may sound similar, they have different meanings and applications for businesses looking to improve their customer engagement. Define Your Customer Touch Points Start by mapping out all the touchpoints where your customers interact with your business.

Effort Score 195

Effort Score NPS Net Promoter Score ROI 195

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 52

Engagement Case Study Social Media Hotels 52

Calabrio

APRIL 13, 2017

Yet multichannel customer engagement and the associated analytics are must-haves if you want to truly understand (and optimize) the holistic customer experience. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics. Whitepaper: The Benefits & ROI of Speech Analytics.

Contact Center 113

Contact Center Analytics Case Study Study 113

Retently

MARCH 17, 2025

Understanding the Core Differences in CX Reporting The Core Structure of a CX Report Best Practices for Making Stakeholder Reports Valuable & Engaging Wrapping Up: The Power of CX Reports in Driving Business Growth Keeping customers happy isnt just about responding to tickets or processing refunds. CX isnt static.

Report 90

Report How To Effort Score NPS 90

C3Centricity

OCTOBER 26, 2014

If you believe that your communications are not appropriately addressing your target customers’ needs AND desires, then please contact us. We have some great case studies from some well-known brands that we can share to inspire and support your own improvements.

Customer Satisfaction 223

Customer Satisfaction Marketing Advertising Video 223

Kayako

SEPTEMBER 9, 2022

Keep in mind that a fundamental tool to help your agents succeed is providing them with the ability to see the customer’s history all in one place with a tool like Kayako’s Single View. Serving customers across different channels is critical, too. Are you ready to deliver Friction-Free Customer Service?

Tips 156

Tips Customer Journeys Customer Service Omni-Channel 156

Experience Investigators by 360Connext

JULY 20, 2015

There is no case for your 2008 case study. When was the last time you considers how your site REALLY engages and interacts with your customers? How does it fit in with your greater customer experience? (Oh, Your site must honestly and respectably reflect your culture without fail.

Online Experience 110

Online Experience Case Study Social Media Consulting 110

GetFeedback

APRIL 3, 2019

I am the Associate Manager of Data Analytics & Modeling for our Customer Engagement Group. This information helps us to continue to improve the customer experience. Check out their case study on our customer’s page. What is your role at YETI? Want to learn more about YETI? Give them a visit.

Feedback 220

Feedback Omni-Channel Self Service Analytics 220

Comm100

DECEMBER 8, 2020

On the contrary, chatbots are known for boosting customer satisfaction levels because they help build relationships on a more personal level, at least in comparison to the FAQ section. For instance, 8 out of 10 customers report engagement with a chatbot as positive. That alone weighs a lot in how likely a customer is to return.

Chatbots 146

Chatbots Customer Satisfaction Customer Service Representative Social Media 146