Case Study Customer Experience Design Customer Relationship Management Loyalty 
transcosmos Information Systems
FEBRUARY 20, 2017
The Center for Client Retention is run by its founder, Richard Shapiro, a leading authority in the area of customer satisfaction and loyalty. The website has customer service articles and other resources on customer satisfaction and retention like videos and studies. The Center for Client Retention. WINTHECUSTOMER.
Bold360
DECEMBER 1, 2016
He’s also the CEO of Boomē, a management consulting firm that specializes in customer experience design and author of a new book, What Customers Cravve , which will be in bookstores worldwide this October. “Organizations make many mistakes when selecting a customer relationship management solution.
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