Services Before Sales Sells More Chicken! (Disney Agrees)
Storyminers
FEBRUARY 2, 2016
Chick-fil-A’s operating approach is crystal clear: American restaurateurs who double down on service first also get the sales. Walt Disney Company [ DIS ] is also proof that service before sales sells better. Disney, like Chick-fil-A has taken customer experience to heart. We’re talking 3X what a typical KFC store gets.).
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