Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. Why is it helpful: JIRA helps you bridge the gap between your engineering team and your customers. It also lets you see what your product team is up to, so you know if customer feedback is shaping your product! Communicate with the engineering team.

Tools 120

Tools Self Service Communication Training 120

ClearAction

AUGUST 6, 2019

They’re using customer journey insights to help the whole company align with customers, as described in my last article, Marketing’s Role in Employee & Customer Experience Journeys. Generating & Using Customer Insights. Analyzing Customer Insights. Customer-Aligned Branding.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

SuiteCX

JANUARY 19, 2015

It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements. 10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

SurveyGizmo

JULY 13, 2018

If you work in a company with $10M+ in annual sales/revenue, you probably have a market research department (often also called “customer insights” or “shopper insights”). Are you a customer insights/market research manager?

Brands 51

Brands Marketing How To e-support 51

DCX

JULY 30, 2024

You've likely faced blank stares or resistance when trying to explain why the legal team should care about customer experience or how finance plays a role in customer satisfaction. This guide is your roadmap to winning hearts and minds across your organization. It's time to change that narrative.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Retently

JUNE 4, 2018

The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Customer feedback loop depicts the process of continuous enhancement based on the customers’ insights about the business they interact with.

Feedback 60

Feedback Net Promoter Score NPS Effort Score 60

Qualtrics

FEBRUARY 6, 2019

Design a data-driven product roadmap. Charles Wilson- Product Insights, New Balance. Rachel Richter- VP of Customer Insights, Dun & Bradstreet. Mike Mclaughlin- Chief Customer Officer, GoDaddy. Eric Soelberg- VP of Customer Insights, LL Bean. Bruce Temkin- Head of XM Institute, Qualtrics.

Conference 33

Conference Management Chief Customer Officer Innovation 33

Survicate

MAY 24, 2021

Step #2: Feed customer feedback into your product roadmap. The moment we’ve shipped the folders, feedback from happy customers started flooding in! A Survicate customer’s comment shared on a Slack channel. Implementing your customers’ insights is also critical to close the customer feedback loop.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

Thematic

SEPTEMBER 19, 2024

This integrated approach enables businesses to see the bigger picture and make informed decisions based on a wide array of customer inputs. VoC Analysis Tools: AI and Machine Learning Advanced VoC analysis tools leverage AI and machine learning to enhance the depth and accuracy of customer insights.

Voice of Customer 62

Voice of Customer Tools Social Media Analysis 62

delighted

DECEMBER 10, 2019

Understanding how ROX works and the importance of mapping enhanced customer experience to your business’ operating objectives can help you present a strong case for why measuring, managing, and acting on customer insights benefit your brand in some surprising ways. Expected Customer Experience (CX) impact on loyalty.

ROI 40

ROI Measurement Customer Experience Effort Score 40

Hero Digital

OCTOBER 5, 2019

Below, you’ll find our five-step process for identifying key customer insights, untangling the buyer’s journey, and building full-funnel B2B messaging strategies. The goal here is to align your key messages to key customer touchpoints—and develop a roadmap for building out communications and campaigns. The Bottom Line.

B2B 40

B2B Touchpoint Multi-Channel Survey 40

SmartKarrot

AUGUST 26, 2022

Adopting a data-driven perspective that considers data, analytics, customer insights, and the demands of the business. Creating, developing, and leveraging Head, Director and C-level relationships with customers. Collaborating with the Product team to shape the product development roadmap, incorporating the customers’ feedback.

Customer Success 19

Customer Success e-support Case Study Roadmap 19

SmartKarrot

APRIL 20, 2022

testimonials, case studies). Represent the voice of the Client to inform the sales process and product roadmap. Be a HotDoc evangelist through influencing your Customers to achieve their goals and the advantages of all product features. Identify opportunities for Clients to act as Headspace advocates (e.g.

Customer Success 19

Customer Success Case Study Roadmap Trends 19

SmartKarrot

SEPTEMBER 14, 2021

Drive product adoption, customer satisfaction, and overall customer health scores. Manage and nurture customer accounts to identify revenue expansion opportunities and ensure successful renewals. Translate customer insights into actionable feedback for the product and go-to-market teams. Apply here: [link].

Customer Success 18

Customer Success Case Study Roadmap Customer Satisfaction 18

Currency Alliance

MARCH 21, 2019

More agile, affordable, and powerful loyalty platforms are now top priority for brands as they seek to build the richest customer insight, and enable differentiation in an increasingly crowded loyalty landscape – where gaining customer attention will be a major bottleneck.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success Case Study Financial Roadmap 10

SmartKarrot

MARCH 16, 2021

Monitor at-risk customer behavior and carry out activities to retain them. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

Customer Success 10

Customer Success Handbook Case Study Roadmap 10

SmartKarrot

DECEMBER 2, 2020

Work closely with Sales and Marketing, and the Support teams to share customer insights on innovations and improvements to the user experience, product capabilities, and features that would enhance customer engagement and inform additional sales opportunities.

Customer Success 10

Customer Success Case Study Roadmap Sales 10

SmartKarrot

NOVEMBER 5, 2020

Monitor at-risk customer behaviour and carry out activities to retain them. Identify customer insights and pain points and contribute to the product roadmap by providing active feedback to the product team. Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

Customer Success 10

Customer Success Case Study Roadmap Customers 10

SmartKarrot

DECEMBER 22, 2020

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Manage customer escalations as the senior business owner for their success. This is a “player/coach” role by design.

Customer Success 10

Customer Success Tourism Case Study Roadmap 10