AI CoPilots Are Incremental, AI Agents Are The Real Breakthrough
TechSee
JULY 10, 2024
Agent copilots helped reduce the need for manual service summaries and improved average handling times (AHT) and even first-call resolution rates. The world’s leading telecom operators, like Verizon and Vodafone, have remarkable success stories in leveraging AI agents across the customer lifecycle.
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