Philadelphia Insurance Realizes VoC Return on Investment
Confirmit
OCTOBER 30, 2018
Customer retention now exceeds 90%. ” Voice of the Customer Company Case Studies. Renewal rate change increased by nearly 3%. All trademarks are the property of their respective owners. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Inc., Bain & Company, Inc., and Fred Reichheld.”
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