eglobalis

DECEMBER 11, 2024

By testing different technological solutions like chatbots, AI-driven customer service , and personalized recommendation engines companies can identify the most effective tools to enhance customer interactions and streamline processes. Microsoft (USA): Microsoft experiments extensively with its enterprise software solutions.

Customer Journeys 363

Customer Journeys Effort Score Omni-Channel Social Media 363

eglobalis

APRIL 6, 2025

While customers expect efficiency gains , the real impact lies in how you demonstrate and deliver them over time. IBMs Watson AI reduces contact center staffing needs by improving resolution speed and accuracymaking customer service a profit lever. link] Power by the hour success factors for Equipment as a Service.

Contact Center 275

Contact Center B2B Competitive Advantage Self Service 275

ECXO

NOVEMBER 26, 2024

This makes them extremely effective in customer-facing roles, where time is of the essence. This can be a huge asset in customer service, where issues need to be resolved quickly to maintain satisfaction. Unicorns Bring a Personal Touch These rare employees know how to connect with customers on a personal level.

Self Service 334

Self Service Culture Training Analytics 334

BlueOcean

JULY 18, 2017

Complex customer service scenarios are our sweet spot. The post Automating Transactional Volume for Multinational IT Corporation: A Case Study appeared first on. If you’re looking to strategically support your top tier clients by optimizing your transactional processes, let us know. Let’s talk today.

Case Study 50

Case Study Study Contact Center ROI 50

BlueOcean

DECEMBER 5, 2017

This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. Contact us today to learn how an IVR Custom Integration can streamline your processes and improve customer experience.

Case Study 149

Case Study Study Communication Average Handle Time 149

Kayako

AUGUST 12, 2022

Customers still want personalized service even if they aren’t coming into the store. What consumers really want is personalization in the customer service experience. In fact, 79% say personalized service is more important than personalized marketing. Are you ready to deliver Friction-Free Customer Service?

Customer Service 296

Customer Service Ecommerce Effort Score e-support 296

Customer Bliss

OCTOBER 28, 2021

Case Study: SOL Decided to Let People Set Their Own Targets. SOL training is about upgrading mindsets — turning cleaners into customer-service specialists. Want more case studies? The post Embed Trust, Energy and Joy in Work: A Case Study in Empowering Employees appeared first on Customer Bliss.

Case Study 148

Case Study Study Policies Government 148

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With a bot in place, customer service teams can reduce repetitive, low-value work that consumes agent time. Today’s customers expect fast support at any time of day.

Chatbots 246

Chatbots Customer Service ROI Case Study 246

BlueOcean

APRIL 7, 2025

Youre prepared for the future of customer service. And youre ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. What IT resources can you provide to support the migration and integration of new AI tools into our customer service solution?

Contact Center 156

Contact Center Self Service Case Study Measurement 156

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. In this case, the customer service chatbot can show empathy and assure patients the doctor will never judge them. Let’s explore the top 6 chatbot examples of 2020.

Chatbots 211

Chatbots Examples Customer Service Banking 211

AWS Machine Learning

OCTOBER 16, 2024

With up to 20,000 calls per day, the manual auditing process was inefficient and struggled to keep up with increasing call traffic and rising customer service expectations. To address this, Intact turned to AI and speech-to-text technology to unlock insights from calls and improve customer service.

Customer Service 86

Customer Service Contact Center Insurance Financial 86

Customer Bliss

AUGUST 18, 2020

This is a guest post from Niraj Ranjan, CEO & CO-founder of Hiver – a Gmail-centric customer service solution. With over 1500 customers across 30 countries. Niraj’s focus with Hiver has been to empower companies to provide customer experiences that are more human and empathetic. . Related Content… 1.

Customer Service 252

Customer Service Case Study Customers Interaction 252

InMoment XI

JANUARY 13, 2022

But when it became difficult to effectively measure and improve experiences, Chevron Federal Credit Union partnered with InMoment to create a holistic strategy for its customer service initiatives—and were able to power some incredible results. Read the full case study to learn more.

Case Study 370

Case Study NPS Survey Analytics 370

The DiJulius Group

JANUARY 25, 2025

Read Full Article The post How the Savannah Bananas Find Customer Service Rockstars appeared first on The DiJulius Group. Jesse Cole is the founder of Fans First Entertainment, the parent company of the Savannah Bananas, a world-famous baseball circus that travels.

Customer Service 91

Customer Service Entertainment Travel Culture 91

CSM Magazine

MARCH 5, 2025

Hiring outside help for customer service can really change things for a company. According to Global Response , the customer support outsourcing industry, part of the broader Business Process Outsourcing (BPO) market, is currently valued at approximately $307 billion. Will Outsourcing Improve Customer Satisfaction?

Customer Service 52

Customer Service Case Study Chatbots Customer Satisfaction 52

Happy or Not

NOVEMBER 13, 2024

Exceptional customer service goes beyond simply addressing customer inquiries—it involves anticipating needs, personalizing customer interactions, and delighting customers at every touchpoint. Within six months, JACK & JONES saw a significant improvement, with customer satisfaction scores rising by 35%.

Examples 36

Examples Customer Service Case Study Hospitality 36

Brandwatch CX

APRIL 1, 2025

Saving money, quicker response times and happier customers: its no wonder social media customer service is growing at a rapid pace. Social customer service costs around $1 per interaction , six times cheaper than phone support costs. Twitter reports that customer service interactions have increased by 2.5

Social Media 52

Social Media Customer Service Net Promoter Score Engagement 52

Kayako

SEPTEMBER 28, 2022

In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. A quick review of the most popular posts on LinkedIn shows that employees are internal customers with pain points and needs as well. What is Internal Customer Service?

Technology 156

Technology Self Service Tips Customer Service 156

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. Introduction. Download Free.

Social Media 172

Social Media Customer Service Strategies Customer Service Strategy 172

CSM Magazine

MARCH 28, 2025

With blockchain technology transforming digital services, Solana is emerging as a new infrastructure for supporting scalable and fast services. While blockchain has consistently been growing, Solana price analysis shows throughout time; its the practical use of this blockchain that aids customer service managers the most.

Customer Service 52

Customer Service e-support CRM Case Study 52

Kayako

SEPTEMBER 9, 2022

Before the COVID-19 lockdowns, many companies were moving toward automation and using technology to improve customer service functions. Innovating the customer service experience at a rapid pace continues, especially from the customers’ point of view. Are you ready to deliver Friction-Free Customer Service?

Tips 156

Tips Customer Journeys Customer Service Omni-Channel 156

Beyond Philosophy

SEPTEMBER 8, 2022

Patterson and her team spoke with the customer service teams, customers, and sales teams. They found that there were many moments where the organization interacted with the customer throughout the journey. Therefore, they viewed the project title as a customer experience innovation, part of a business strategy.

Case Study 97

Case Study ROI Study Customer Experience 97

BlueOcean

JANUARY 9, 2018

IBM reports that by 2020 – that’s just two years away – 85% of all customer service interactions will occur without a human agent. Instead, in addition to self-serve customer service , the majority of interactions will be driven by AI technology. What Does AI Customer Service Look Like? Related Articles.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

CSM Magazine

FEBRUARY 3, 2025

Churches Fire & Security , the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative AI-powered analysis programme, revealing insights about customer behaviour and creating significant opportunities for automation.

Analysis 52

Analysis Customer Service Self Service First Call Resolution 52

CX Accelerator

JANUARY 11, 2021

Customer service as a differentiator. , Roy Atkinson shares this wonderful insight, "Tony Hsieh and his approach to customer service and CX impacted me and the industry in a big way. Inspiring service workers. He helped to give great pride to an entire generation of service workers. D riven by core values.

Return on Investment 266

Return on Investment Customer Centricity Culture Ecommerce 266

ShepHyken

NOVEMBER 13, 2019

It wasn’t that long ago that you would go to a store, dine at a restaurant, do business with a vendor or call a customer support center and notice how good the customer service was. A great service experience stood out. Back then, the rock star company that was known for customer service was IBM.

Customer Service 120

Customer Service Case Study Customer Service Training Customers 120

Calabrio

APRIL 11, 2025

trillion in global sales are at risk in 2025 due to one thing: bad customer experiences. This involves in-depth call center customer service training in both hard and soft skills (empathy, communication, problem-solving), more detailed product/service education, and process mastery. The stakes have never been higher.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

ECXO

DECEMBER 25, 2024

Celebrate Successes With Customers What to Do: Share company milestones or customer success stories that highlight your commitment to CX. Use testimonials and case studies to showcase real-world impacts. Why It Works: Celebrating successes reinforces customer trust and demonstrates how their input drives improvement.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

BlueOcean

DECEMBER 8, 2020

In the downloadable case study, discover how we: Pivoted to 100% remote recruiting, onboarding, and training. The Results: Despite the pandemic and related lockdown orders, we launched this new customer care program on time, in April 2020 (cue the fireworks!). Get your Case Study Download today for more details.

Sports 156

Sports Customer Care Case Study Study 156

ECXO

MARCH 3, 2025

Be the trusted advisor who empowers customers to succeed. Your job isnt just to sell products; its to guide customers toward achieving their goals. Actionable Insight: Train your sales and customer service teams to adopt a consultative approach. Focus on understanding customers needs before offering solutions.

Customer Journeys 156

Customer Journeys Customer Experience Touchpoint Case Study 156

BlueOcean

DECEMBER 17, 2020

A Case Study in Strategic Partnership. We’ve partnered closely with this multinational network technology corporation for many years, providing end-to-end order management support and customer success enablement. For all the juicy details, download the full case study today.

Case Study 156

Case Study Study Training Customer Success 156

Kayako

MAY 11, 2017

Consistently exceeding expectations is what any entrepreneur or startup should aim for to increase customer bookings and enjoy growth. Companies like Virgin Atlantic, British Airways, and Zappos go the extra mile to ensure their customers receive top-notch customer service.

How To 289

How To Case Study Customers Industry 289

Experience Investigators by 360Connext

JANUARY 19, 2015

As customers, we are expecting a lot from companies who are using social media to respond to customer service issues. Studies from Ambassador and Social Bakers reveal how mismatched our expectations are with reality. Can you imagine if these stats held true for customer service questions via the phone?

Social Media 110

Social Media Customer Service Call Center Study 110