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Call Center optimization: Tools and best practices to increase performance

NobelBiz

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. This technology minimizes idle time between calls, maximizing agent productivity.

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Top Priorities in Customer-Centric Contact Centers

RapportBoost

So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage. Joining us today would be Tony Medrano; CEO of RapportBoost AI , the leading conversational sales analysis platform for brands that use chips, SMS and messenger tools to engage customers. Thanks again Talkdesk.

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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. To this list, we would add service “highlights” that naturally encourage sales. Provide a mix of learning aids and experiences, including peer-led training (a team favorite).

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29 Customer Service Training and Coaching Tips

Stella Connect

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. To this list, we would add service “highlights” that naturally encourage sales. Provide a mix of learning aids and experiences, including peer-led training (a team favorite).