eglobalis

MARCH 13, 2025

Showcase Success Stories : Present case studies of organizations that have benefited from CX transformations to provide tangible evidence of success. Engage Cross-Functional Teams : Involve leaders from various departments to ensure organization-wide support and integration of CX initiatives.

Leadership 232

Leadership B2B B2C Effort Score 232

Customer Bliss

OCTOBER 30, 2018

These are increasingly deciding factors for engaging deeper with a company or leaning away from it. Social media feedback from every type of customer group cites how much the person understood who they were or if they got them. Make hiring your most important decision.

Case Study 256

Case Study Study Hotels Chief Customer Officer 256

ijgolding

AUGUST 3, 2018

Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.

Case Study 191

Case Study Retail Study Policies 191

AskNicely

OCTOBER 29, 2018

Acting on their customer feedback in real time allowed Genesis to address issues and engage with members before they were in danger of losing them. Download the full case study to find out how Genesis achieved all of the above and more with NPS. What happened next? GET THE FULL GENESIS STORY.

Case Study 150

Case Study NPS Study Net Promoter Score 150

ECXO

OCTOBER 23, 2024

AI-powered chatbots and virtual assistants can engage in meaningful conversations, providing instant solutions and valuable recommendations. This level of proactive engagement not only improves the customer experience but also increases the likelihood of repeat purchases and customer loyalty.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

Blueshift

NOVEMBER 1, 2021

The post Personal Finance Case Study: LendingTree Grows Customer Engagement appeared first on Blueshift. Especially as customers take big steps such as applying for a loan, they want to be sure that they can really trust the companies supporting them through the process.

Case Study 98

Case Study Study Customer Engagement Engagement 98

Customer Bliss

OCTOBER 28, 2021

Case Study: SOL Decided to Let People Set Their Own Targets. You may have encountered frontline people you interact with that don’t seem engaged. Want more case studies? The post Embed Trust, Energy and Joy in Work: A Case Study in Empowering Employees appeared first on Customer Bliss.

Case Study 148

Case Study Study Policies Government 148

Storyminers

SEPTEMBER 11, 2020

Mike quickly realized that the right social CRM can make a world of difference in ensuring his team was engaging effectively in conversations informed by valuable social media intelligence and prior communications, focusing less on internal processes and more on results, and working on-the-go without compromising organization.

Case Study 147

Case Study CRM Study Customer Experience 147

ECXO

MARCH 6, 2025

Companies that have embraced customer experience as a strategic priority have reaped rewards like stronger loyalty, more repeat business, and even higher employee engagement. B2B relationships often involve relatively smaller numbers of clients compared to B2C, but each client can be deeply engaged.

B2B 339

B2B Customer Journeys How To Effort Score 339

Storyminers

APRIL 23, 2018

’ Nimble’s newly redesigned Today Page is an intuitive, all-in-one dashboard that delivers clear views of the pipeline and the people you plan to engage during today’s meetings, on tasks and via social media. Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right!

Case Study 55

Case Study Social Media Study Meeting 55

TechSee

JUNE 16, 2021

The greater the adoption of new technology, the more use cases can be applied and the greater the likelihood that the enterprise will see double digit improvements in their KPIs. Like any enterprise technology, the success of Visual Assistance rests heavily on employee engagement. Visual assistance adoption case study: Costa Express .

ROI 251

ROI Case Study Strategy Wireless 251

Optimove

FEBRUARY 19, 2025

At Optimove Connect , 19-20 March in London, five industry leaders will reveal how theyve mastered CRM marketing with proven strategies to boost personalization, maximize engagement, and drive revenue. Plus, engagement isnt just about personalizationits about timing. Read more Register now if you havent already. See you in London!

Case Study 52

Case Study CRM Connections Study 52

ModSquad

DECEMBER 20, 2022

It’s surrounded by a vibrant and engaged community of 25 million creators. You can read about it in our VSCO case study. For those unfamiliar with VSCO, it’s a photo and video editing app combined with a social network. It’s pretty cool. It’s just not something you hear about.”. We couldn’t have said it better ourselves, Kyle.

Case Study 98

Case Study Study Social Media Video 98

Storyminers

MAY 21, 2020

Nimble’s newly redesigned Today Page is an intuitive, all-in-one dashboard that delivers clear views of the pipeline and the people you plan to engage during today’s meetings, on tasks and via social media. Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right!

Case Study 246

Case Study Social Media Study Meeting 246

ModSquad

MARCH 2, 2023

For WWP, it is all about engaging with veterans and building a community. You can learn more about our moderation work with WWP and their Discord community in our recent case study. As the post-service needs of veterans evolved, WWP expanded its support.

Case Study 82

Case Study Study Hospitality Engagement 82

Upstream Works

SEPTEMBER 1, 2020

So, it’s important those agents feel engaged at work and are happy in their roles, with the companies they work for and the opportunities those companies make available to them. Contact center agent happiness and engagement go hand-in-hand with customer happiness and satisfaction. In fact, the two have a cause-and-effect relationship.

Contact Center 148

Contact Center Engagement Self Service Omni-Channel 148

Beyond Philosophy

SEPTEMBER 8, 2022

For example, one engagement activity was a Brown Paper Fair, where the customer experience innovation team put brown paper on the wall and asked the employees for suggestions on what to do about things. – A case study appeared first on CX Consulting. So, they designed pilot programs to evoke those emotions.

Case Study 97

Case Study ROI Study Customer Experience 97

ECXO

DECEMBER 25, 2024

Why It Works: Customers are more likely to trust and engage with brands that offer consistent experiences wherever they interact. Focus on Post-Purchase Engagement What to Do: Follow up with customers after a purchase to ensure satisfaction. Why It Works: Post-purchase engagement builds trust and encourages repeat business.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ECXO

MARCH 3, 2025

Use case studies and testimonials to highlight how your product or service has helped customers overcome challenges. Stay engaged with customers long after their initial purchase. In your customer experience strategy, make the customer the hero and your product the tool that helps them succeed.

Customer Journeys 156

Customer Journeys Customer Experience Touchpoint Case Study 156

Brandwatch CX

APRIL 1, 2025

A case study in going above and beyond is the story of Peter Shankman, who jokingly asked for his favourite restaurant to deliver him a steak while he waited for a flight. Go above and beyond Going beyond what is expected can create brand advocates and provide some fantastic PR.

Social Media 52

Social Media Customer Service Net Promoter Score Engagement 52

InMoment XI

NOVEMBER 25, 2021

I’ve come across many interesting case studies that show how predictive models can be really powerful when trying to sell products or services to your consumers. After all, some customers or employees are not looking to leave but are also not very engaged or loyal, so these types of actions could make them rethink the relationship.

eBook 370

eBook Case Study Exercises Customer Retention 370

Storyminers

MARCH 17, 2021

Instead, it’s with a well-designed experience that adds value to your customers, engages your employees, then benefits the bottom line. Case Studies: for an optical glass manufacturer, the Storyminer’s team prototyped their Store of the Future concept totally on paper.

Innovation 246

Innovation Case Study Social Media Tips 246

CSM Magazine

JANUARY 6, 2025

Case Study: Zappos When you think of brands that put customers first, Zappos often tops the list. Zappos doesnt train their agents to stick to rigid scripts, they empower employees to engage with customers on a personal level. Case Study: Apple Support Apples customer support is known for being as polished as its products.

Examples 52

Examples Case Study Study Training 52

Second to None

OCTOBER 19, 2020

The problem is, how do you measure employee engagement and what does “healthy” employee engagement look like? Employee Satisfaction vs. Employee Engagement. We should first understand what employee engagement is and the difference between “engagement” and “satisfaction.”. Engagement is ever-changing.

Employee Engagement 116

Employee Engagement Engagement Net Promoter Score Metrics 116

Retently

NOVEMBER 13, 2024

A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. Key Takeaways VFRs bridge the gap between online and in-store shopping by allowing customers to virtually try on products, providing a personalized and engaging experience that builds trust and confidence.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Calabrio

MARCH 5, 2025

Engage and train employees To excel in your VoC program, youll need a well-trained and engaged customer success team to analyze data and actively participate in the feedback process. VoC-specific educational initiatives for your business may include VoC workshops with experts, case study analysis, and VoC tools or platform training.

Contact Center 100

Contact Center Omni-Channel First Call Resolution Net Promoter Score 100

ChurnZero

JULY 31, 2024

And, i f your customers are not, in fact, living inside their email inboxes, why would you rely so heavily on email as a digital engagement channel to interact with them? Here are my top four favorite alternative digital engagement channels for customer success teams. Do you live inside your email inbox? So why would your customers?

Customer Success 105

Customer Success Engagement Video Chatbots 105

ECXO

JUNE 19, 2024

AI tools can create realistic visualizations that help consumers better understand and engage with product concepts. Case Studies: AI in Action Automotive Industry: Enhancing Design Efficiency In the automotive industry, AI is being used to accelerate the design process and enhance product innovation.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

Alida

DECEMBER 9, 2016

It begins at initial contact, develops with engagement and forms a long-term relationship between a brand and its customers. This customer journey followed the classic discovery, engagement, conversion and reward flow. Instead of assuming how customers want to engage with your brand, ask them directly.

Customer Journeys 224

Customer Journeys How To Touchpoint Social Media 224

Totango

MARCH 29, 2022

Building and maintaining each unique customer journey can be a complex task — often with teams needing to understand how each customer communicates, what their needs are, and how best to move forward with individual customer engagement efforts. Allow Automation to Scale Customer Engagements.

Customer Engagement 101

Customer Engagement Engagement Effort Score Customer Journeys 101

AskNicely

JULY 17, 2018

Soon their NPS began trending upward, and the ensuing engagement with customers allowed them to naturally identify and activate their advocates. Read the case study to learn just how all of these factors led them to three million happy customers and counting. GET THE FULL BITEABLE STORY.

Roadmap 150

Roadmap Customer Centricity Net Promoter Score Case Study 150

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. To solve this, they introduced Comm100 AI Chatbot, allowing them to offer 24/7 support and removing a significant barrier to engagement as a result. Devote agent time to higher-value inquiries.

Chatbots 246

Chatbots Customer Service ROI Case Study 246

GetFeedback

NOVEMBER 20, 2019

So what better place to engage your customers? Social media is made for engagement, for sharing, for talking and commenting. Those customers who are engaged and choose to take your survey are more often than not going to be the customers that want to share how much they love your business. . Social media contests.

Social Media 284

Social Media Feedback Chatbots Survey 284