inQuba

OCTOBER 22, 2024

I have been in the journey orchestration industry for several years and every day we have the opportunity to engage with customers to share our experiences, learn from them and explore new possibilities. We have an excellent relationship with them and they are enjoying really great ROI.

ROI 52

ROI Customer Journeys Case Study Financial 52

Beyond Philosophy

SEPTEMBER 8, 2022

For example, one engagement activity was a Brown Paper Fair, where the customer experience innovation team put brown paper on the wall and asked the employees for suggestions on what to do about things. The post 5 rules for a highly successful customer experience implementation with amazing ROI! Subscribe today right here.

Case Study 97

Case Study ROI Study Customer Experience 97

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve got to determine your content marketing return on investment (ROI). You’ve developed graphics, infographics, and maybe even some videos to go along with your written content. How can you tell if they’re worth the costs?

ROI 105

ROI Marketing Return on Investment Infographics 105

ECXO

DECEMBER 25, 2024

Why It Works: Customers are more likely to trust and engage with brands that offer consistent experiences wherever they interact. Focus on Post-Purchase Engagement What to Do: Follow up with customers after a purchase to ensure satisfaction. Why It Works: Post-purchase engagement builds trust and encourages repeat business.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. To solve this, they introduced Comm100 AI Chatbot, allowing them to offer 24/7 support and removing a significant barrier to engagement as a result. Devote agent time to higher-value inquiries.

Chatbots 246

Chatbots Customer Service ROI Case Study 246

Michel Falcon Experience

SEPTEMBER 17, 2014

I recently hosted a keynote speaking engagement for customer experience management professionals. Zappos is a case study on how to do this. The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. They genuinely want to engage with customers. They think long term.

Customer Focused 167

Customer Focused Customer Centricity ROI eBook 167

ClientSuccess

OCTOBER 5, 2020

But do you also have a good idea on the ROI they can ‘deliver’ to your team? What is customer ROI? Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer. Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer.

Customer Relationship Management 80

Customer Relationship Management ROI Customer relationships Management 80

InMoment XI

AUGUST 13, 2024

Over time, this leads to a more engaged, motivated workforce. For example, it can predict how changes in agent behavior, communication strategies, or customer engagement practices might impact customer satisfaction scores, sales conversion rates, or operational efficiency.

Software 195

Software Social Media Analytics Return on Investment 195

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Getting advocates to participate in case studies and referral programs would be a big win for marketers, and thus a win for CX leaders, too. Speak to the unique value of each stakeholder

How To 150

How To ROI Policies Analysis 150

InMoment XI

FEBRUARY 12, 2024

Integrated CX vs. CX Integrations While integrated CX and CX integrations may sound similar, they have different meanings and applications for businesses looking to improve their customer engagement. This includes website visits, social media engagement, purchases, customer support interactions, and more. This alignment can lead to 2.4x

Effort Score 195

Effort Score NPS Net Promoter Score ROI 195

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. Re-engage before they churn. In the case of LendingTree , the company analyzed over 20,000 customer comments in just 90 days using Thematic. Remove obstacles. Are new users stuck onboarding?

Customer Insights 62

Customer Insights Data Analytics How To 62

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

InteractionMetrics

JANUARY 7, 2025

With over 75 CX practitioners joining the conversation, we dove into the heart of customer journey mappingas a tool for creating experiences that drive ROI. A Disconnected Loyalty Program: Starbucks Rewards lacked integration with digital touchpoints, reducing engagement. To watch the recording, click here.

Customer Journeys 52

Customer Journeys Strategy Consulting B2B 52

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction.

e-support 156

e-support Case Study Financial Banking 156

Optimove

MARCH 19, 2025

From Optimove CEO Pini Yakuel unveiling the Positionless Marketing Movement, to real-world case studies, deep-dive product sessions, and an inspiring closing keynote by futurist Nikolas Badminton, the day was packed with insights, innovation, and practical strategies for the future of marketing.

Connections 52

Connections Marketing CRM Banking 52

InMoment XI

FEBRUARY 29, 2024

Use storytelling and personal anecdotes to make your content relatable and engaging for local readers. Engage with Your Audience Monitor comments, shares, and feedback on your content and respond promptly and thoughtfully to engage with your audience. What is the Difference Between SEO and Local SEO?

Tips 195

Tips Strategy Case Study Social Media 195

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. Challenge : The Fortune 100 Retail Company had seen its prior projects failing without purposeful engagement of associates across the organisation. Ruth Crowley. The full book can be purchased here.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

inQuba

OCTOBER 22, 2024

I have been in the journey orchestration industry for several years and every day we have the opportunity to engage with customers to share our experiences, learn from them and explore new possibilities. We have an excellent relationship with them and they are enjoying really great ROI.

ROI 52

ROI Customer Journeys Case Study Financial 52

Calabrio

APRIL 13, 2017

Yet multichannel customer engagement and the associated analytics are must-haves if you want to truly understand (and optimize) the holistic customer experience. Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics.

Contact Center 113

Contact Center Analytics Case Study Study 113

CX Centric

JULY 27, 2023

Nate Brown the Chief Experience Officer of Officium Labs was the keynote speaker for the Roi of the CX online event. He is also well versed in a variety of CX disciplines, including journey mapping, survey process and analysis, the voice of the customer programs, employee engagement, and many more.

ROI 52

ROI Customer Journeys Customer Experience Case Study 52

ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. Strong customer experience performance in the post-purchase phases yields better customer references, case studies, and referrals. Did you know that 1.8

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

Beyond Philosophy

MARCH 20, 2017

91% say they will share engaging content with peers. This means you should demonstrate the ROI of your solution using real customer testimonials or case studies. Themes prove effective with customers. You need to achieve customer alignment. It’s not just about the sales; it’s about service and experience.

Customer Centricity 137

Customer Centricity Case Study Sales ROI 137

Calabrio

APRIL 13, 2017

Yet multichannel customer engagement and the associated analytics are must-haves if you want to truly understand (and optimize) the holistic customer experience. Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics.

Contact Center 100

Contact Center Analytics Case Study Study 100

Calabrio

APRIL 13, 2017

Yet multichannel customer engagement and the associated analytics are must-haves if you want to truly understand (and optimize) the holistic customer experience. Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics.

Contact Center 100

Contact Center Analytics Case Study Study 100

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. An online presence is about how easily potential customers can find, trust, and engage with your business across search engines, social media platforms, and core online directories. Do you know how?

Tips 85

Tips Tools Social Media Multi-Channel 85

Promoter.io

APRIL 20, 2017

The post How Greetabl Doubled Their Customer Engagement & ROI appeared first on Promoter.io You start by asking them if they’d be willing to providing you with a few minutes of their time for some quick feedback. 20 customers walk out, leaving 80 customers […].

ROI 40

ROI Customer Engagement Engagement Customers 40

West Monroe

APRIL 23, 2023

So, when considering the ROI of change management, companies need to focus not just on the return on investment but also on the other ROI: the risk of incompletion. But here’s the challenge: In most cases the expected upside assumes perfect execution. Want to know how much change management can increase your ROI?

ROI 52

ROI Management CRM Banking 52

West Monroe

APRIL 23, 2023

So, when considering the ROI of change management, companies need to focus not just on the return on investment but also on the other ROI: the risk of incompletion. But here’s the challenge: In most cases the expected upside assumes perfect execution. Want to know how much change management can increase your ROI?

ROI 52

ROI Management CRM Banking 52

NobelBiz

FEBRUARY 4, 2025

Optimized Contact Strategies: Omnichannel engagement improves interactions, and spam prevention safeguards efficiency. Increased lead acquisition costs , making it harder for businesses to generate profitable ROI. Email Outreach A key component for keeping leads engaged and maintaining long-term communication.

Contact Center 52

Contact Center Strategy Omni-Channel Consulting 52

Natalie Petouhof

SEPTEMBER 1, 2016

The report goes into a lot of detail so it’s clear how to calculate the ROI of social customer service: Many brands have experienced incidents where not taking care of an issue turned into a social media nightmare. The components of a business case include: Goals and objectives for the social customer care initiative.

ROI 45

ROI Social Media Airlines Customer Service 45

Natalie Petouhof

APRIL 26, 2016

Tweet Having worked for GM years ago and lived in Detroit, the motor capital, it was really interesting to see how GM is using social media to listen and engage customers – in marketing as well as customer service. For more information on this report, you can find it here.

Social Media 40

Social Media Self Service Engagement Case Study 40

ChurnZero

OCTOBER 22, 2021

You should also consider a customer’s demonstrated ROI (does the customer have proven results?), To encourage internal participation, Nicole suggests incentivizing your CSMs by giving them a small stipend for each of customer who agrees to participate in a case study, act as a reference, and so on.

Customer Success 96

Customer Success How To Case Study Customers 96

Centercode

DECEMBER 22, 2020

Between all the ebooks, reports, webinars, virtual events, and articles we’ve put out in 2020, here are the pieces we think did the best job of helping testing pros succeed in four key areas: increasing efficiency, engaging testers, adapting to changes, and learning from industry leaders. Engaging Testers. Increasing Efficiency.

eBook 75

eBook Case Study ROI Roadmap 75

ShepHyken

DECEMBER 4, 2020

When we refer to investing in the wrong technology, we are talking about technology solutions that are too expensive, have low adoption, and fail to deliver ROI. Do it yourself, or engage with a customer experience consultant like us. Customer Experience Roadmap Case Study. Wrong Technology. They deserve it.

Roadmap 112

Roadmap Customer Experience Airlines How To 112

Amity

OCTOBER 22, 2018

The temptation to relax is present on both sides so you will need to keep the client engaged. Drip feed case studies from their vertical, send tips via Did-You-Know style formats and also highlight other ways the can get information from your company such as the knowledge base and social channels. Automated email series.

Customer Journeys 82

Customer Journeys Case Study How To Entertainment 82

Gravy Analytics

JULY 15, 2019

That creates a ‘lookalike’ audience of new prospects that are likely to engage with advertisements. Location Data Can Improve Advertising ROI by Up to 600 Percent. Download the case study for more details. Enterprises have been taking advantage of location data for marketing and advertising campaigns for years.

Advertising 68

Advertising Data ROI Automotive 68

Lithium

AUGUST 17, 2022

Proving ROI in marketing takes a vastly different approach than the next day's Metrics. You’ll already know if your customers are engaging positively or negatively, and you’ll be able to adjust your campaigns accordingly. company Randstad as our primary case study. There is T.V.,

ROI 52

ROI Marketing Social Media Analytics 52