Experience Investigators by 360Connext

OCTOBER 17, 2023

I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees! Because the minute there’s a dip in revenue or forecast, then it becomes easy to think these efforts to collect customer feedback measurements aren’t really moving any of the busines goals forward.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

Retently

MARCH 17, 2025

Ready-to-use examples for different reporting styles, whether youre all about the numbers, customer feedback, or a mix of both. Identifies patterns & recurring pain points in customer feedback. Cross-Team Collaboration Impact : Has logistics or product quality improved based on CX feedback? Whats in it for you?

Report 90

Report How To Effort Score NPS 90

Centercode

SEPTEMBER 1, 2020

The target market insights they’re collecting with Centercode enables them to validate research and guide their roadmap. “Centercode provides a holistic understanding of user satisfaction because the feedback we receive touches every aspect of how users interact with our products. Ge the Caavo Case Study.

ROI 98

ROI Case Study Roadmap Study 98

CX Centric

MAY 6, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. This program was fragmented and most of the feedback methods were manual. Momchil Blaskov. The full book can be purchased here. In turn this led to a lack of accountability, plus no real-time information.

Case Study 52

Case Study Study Healthcare Hospitality 52

Thematic

FEBRUARY 19, 2025

Your feedback data sources keep growing, but your insights team doesn’t. Thematic vs. XM Discover: The Unique Features of Modern Feedback Analysis Tools The choice between Thematic and XM Discover depends on specific business needs. Within hours, businesses can start analyzing feedback and identifying key themes.

How To 62

How To Self Service Analysis Analytics 62

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Each location needs to appear accurately across platforms, respond to local customer feedback, and optimize for local SEO to drive real-world visits. Respond to every reviewpositive & negativeto build trust Customers appreciate businesses that acknowledge feedback.

Tips 85

Tips Tools Social Media Multi-Channel 85

DCX

DECEMBER 29, 2024

How are you showing customer feedback to your team? For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. NPS is just one piece of the puzzle.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Retently

JULY 3, 2024

When the goal is to extract genuine feedback without compromising privacy, the challenge lies in finding the appropriate anonymous feedback tool. Key Takeaways Anonymous feedback tools ensure open, safe, and honest communication, increasing the likelihood of receiving genuine insights from employees and customers alike.

Tools 78

Tools Feedback Analytics Survey 78

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Collaboration : Can different teams within your organization work together in the tool to share feedback, align priorities, and collaborate on improving the customer journey?

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

PeopleMetrics

FEBRUARY 26, 2018

Relationship surveys , however, should be designed to gauge loyalty and solicit direct feedback from customers who not only bought your solution, but from customers who use your solution as well. If you aren’t getting their feedback, you are sticking your head in the sand. We love these guys!". Don't be like this guy.

NPS 96

NPS Net Promoter Score Company Roadmap 96

Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

SurveyGizmo

JUNE 9, 2020

Each month, we will share product and solution news, use cases, and other helpful information. Please provide your ideas and feedback using this survey. Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19. Can China offer a roadmap for consumer spending in the US?

Case Study 80

Case Study Roadmap Course Survey 80

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Solicit feedback on upcoming products. They’ll often provide rich actionable feedback and criticism that comes from a supportive and knowledgeable place. Have them participate in a case study.

Case Study 74

Case Study B2B Study Ecommerce 74

Retently

JUNE 4, 2018

The quote pretty much sums up the whole purpose of adopting Net Promoter Score ® – using the captured insights to close the feedback loop. Customer feedback loop depicts the process of continuous enhancement based on the customers’ insights about the business they interact with. Fred Reichheld, Bain & Company.

Feedback 60

Feedback Net Promoter Score NPS Effort Score 60

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

InteractionMetrics

FEBRUARY 20, 2025

Get a Third Party to Conduct Your Surveys If you want NPS feedback you can trust, avoid running surveys in-house. The result is a clear roadmap to improvement for your company. Close the Loop Quickly Speed matters when addressing customer feedback. Segment your feedback by demographic, purchase history, or interaction channel.

NPS 52

NPS Net Promoter Score Strategy How To 52

Kayako

JANUARY 28, 2016

It involves dealing with lots of aspects of the customer experience, from customer interactions and resolving queries, through to working with the product team on useful feedback. Track, plan and roadmap new product releases. It also lets you see what your product team is up to, so you know if customer feedback is shaping your product!

Tools 120

Tools Self Service Communication Training 120

ShepHyken

MAY 9, 2023

The frontline is important, but we need all employees to act based on the feedback of the customers. Every employee should leverage customer feedback to think about their role in enhancing the customer experience. can give you so much more context and rich feedback. Survey and ask for feedback from different audiences.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

DCX

JANUARY 21, 2025

How to Do It: Set up quick chats or feedback sessions. Have a shared document or channel where frontliners can drop customer feedback. Once you deliver something awesome, you’ll have a case study for future initiatives. 😊 Here’s how you can get involved: Got feedback? But honestly?

How To 52

How To Effort Score Self Service Leadership 52

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. The strategy invites a natural feedback loop that drives exponential growth for your business while granting more ease, focus, and alignment to your internal strategy.

Case Study 79

Case Study B2B Self Service Software 79

Eptica

FEBRUARY 27, 2019

Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust. Recommendations include creating customer journey maps to overcome potential issues and making sure you are analysing unstructured data to mine vital customer feedback.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

Centercode

DECEMBER 22, 2020

How Arris Saved $1M by Fixing Bugs Before Release (Case Study). This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. How to Decrease Beta Testing Costs by 40% (Blog). How Defined Processes Are Shaping Success in 2020 (Blog).

eBook 75

eBook Case Study ROI Roadmap 75

AWS Machine Learning

AUGUST 26, 2024

Built on AWS with asynchronous processing, the solution incorporates multiple quality assurance measures and is continually refined through a comprehensive feedback loop, all while maintaining stringent security and privacy standards. As new models become available on Amazon Bedrock, we have a structured evaluation process in place.

Sales 125

Sales Multi-Channel Metrics Feedback 125

Survicate

MAY 24, 2021

Customer feedback has become one of the primary drivers of long-term growth. Gathering customer feedback is the only way of understanding the key driver of customer satisfaction. Despite their difference in question formulation, all three methods essentially focus on collecting negative, neutral, and positive feedback.

Feedback 52

Feedback Effort Score Net Promoter Score Survey 52

DCX

JANUARY 19, 2025

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Source Related: Paytronix Case Study Thank you! 😊 Here’s how you can get involved: Got feedback? No fluff, no filler—just proven tips to get everyone on the same page. But honestly?

Travel 52

Travel Customer Centricity Culture Brands 52

SurveySensum

NOVEMBER 6, 2023

Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. But Bakery B followed the right methodology, got valuable feedback, and took immediate action to ensure that customer complaints were resolved. What changed? What is NPS? But Why is NPS Important?

NPS 52

NPS Feedback Effort Score Customer Journeys 52

Gainsight

MARCH 18, 2021

Using a product roadmap tool , PMM and CS teams can securely keep key users aware of upcoming product changes before they’re released. The best PMMs know that sharp, impactful messaging and positioning result from several rounds of feedback with multiple stakeholders throughout the business. The result?

Customer Success 93

Customer Success Touchpoint Case Study Roadmap 93

CustomerSuccessBox

SEPTEMBER 4, 2019

The context of these emails will depend on the stage of the customer lifecycle – onboarding, implementation, post go-live feedback etc. The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. Training, and implementing creative solutions.

How To 78

How To Roadmap Customer Success Training 78

SurveySparrow

AUGUST 30, 2023

The best books include case studies that spotlight successful customer experience implementations. A Complaint Is a Gift, 3rd Edition: How to Learn from Critical Feedback and Recover Customer Loyalty Author: Janelle Barlow “A Complaint Is a Gift” is your backstage pass to mastering the art of handling criticism like a pro.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

CustomerSuccessBox

FEBRUARY 14, 2019

A product is continuously improved and new features are added as per the product roadmap and customer requirements. Proactively provide feedback to the product team. Customers are going to provide the most real feedback as they are actually using the product. Proactively provide insights on feature adoption.

Customer Success 67

Customer Success Management Case Study Study 67

CX Journey

AUGUST 11, 2016

It’s not an all-singing, all-dancing product but it has provided a level of visibility to our entire sales force that they have never had before, and it’s enabled us to get feedback quickly from our sales team as to what they need to see from us to improve our relationships with them. We’ve continued to develop this app since Hack Day.

Groups 0

Groups System Case Study Roadmap 0

ChurnZero

FEBRUARY 26, 2021

But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In Give Product thematic feedback, not anecdotes. Give Product greater exposure to customer experiences.

Customer Success 59

Customer Success Company Management Roadmap 59

Thematic

APRIL 17, 2024

By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation. Direct vs Indirect Customer Feedback for Customer Experience Analytics Customer experience analytics thrives on a comprehensive understanding of your customers.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation. Direct vs Indirect Customer Feedback for Customer Experience Analytics Customer experience analytics thrives on a comprehensive understanding of your customers.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation. Direct vs Indirect Customer Feedback for Customer Experience Analytics Customer experience analytics thrives on a comprehensive understanding of your customers.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Comm100

FEBRUARY 7, 2018

Does the vendor have case studies of companies like yours who’ve used their software? Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Does the vendor have a reputation as a quality provider? Check online reviews for this information.).

Software 112

Software Customer Engagement Engagement Social Media 112