Case Study, Loyalty Programs, Multi-Channel and Rewards Programs

Top 6 Loyalty Trends for 2020: digital transformation for an open future

Currency Alliance

NOVEMBER 14, 2019

Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. PSD2, meanwhile, will force open what were once closed loyalty networks, and enable pioneering businesses to prey on any competitor too slow to adapt.

Loyalty

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Supermarkets: How to Build a Winning Loyalty Program

Currency Alliance

FEBRUARY 10, 2020

One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.

Loyalty Programs

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Customer Experience Update

Top 6 Loyalty Trends for 2020: digital transformation for an open future

Supermarkets: How to Build a Winning Loyalty Program

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