Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

AskNicely

FEBRUARY 21, 2018

You know, much of the stuff companies use to market to their customers and prospects). For instance, if you are processing customer feedback for marketing purposes, you must disclose that information. You must disclose the purposes for which you are processing customer feedback data. All customer data must be accurate and up to date.

NPS 150

NPS Feedback Net Promoter Score Case Study 150

Experience Investigators by 360Connext

OCTOBER 17, 2023

Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director. Gather Data and Insights To support the business case, gather relevant data and insights that demonstrate the impact of CX on the identified business outcomes. The one thing they all have in common?

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

ClientSuccess

MARCH 28, 2023

Understand Customer Goals In an enterprise account management process, it is crucial to recognize that large accounts are often seeking something distinct from SMB or mid-market accounts when they partner with SaaS vendors. Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements.

Company 52

Company Management Case Study Customer Journeys 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

SurveySparrow

MARCH 26, 2021

Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. What is go-to marketing strategy? A detailed plan created to launch a product to the market is called a go-to marketing strategy. Who is responsible for go-to marketing strategy? No one does. .

Strategy 52

Strategy Marketing Advertising Airlines 52

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Other teams like sales, marketing, and customer success, must also align on the same product-led growth strategies that will ultimately attract and benefit the customer.

Case Study 79

Case Study B2B Self Service Software 79

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Centercode

DECEMBER 22, 2020

How Arris Saved $1M by Fixing Bugs Before Release (Case Study). This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Beta Testing at the Speed of Agile (Luke Freiler on Pragmatic Marketing). Engaging Testers. We’re Here to Help.

eBook 75

eBook Case Study ROI Roadmap 75

DCX

JULY 30, 2024

A CX Leader's Guide to Organizational Buy-In As a CX leader, you know that customer centricity is the cornerstone of business success in today's market. This guide is your roadmap to winning hearts and minds across your organization. CX Leaders: CX Leaders: Challenge your Marketing team to become customer storytellers.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

SurveyGizmo

JULY 13, 2018

Brand managers have a tough job of cutting through the noise to successfully position a brand, finding golden opportunities to create and sustain differentiation, and plowing through volumes of competitive mayhem — and we expect them to also digest and apply market research data with flair? Yeah, right. Are you a brand manager?

Brands 51

Brands Marketing How To e-support 51

Lithium

DECEMBER 28, 2020

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Some of the upcoming solution features are shown below: Khoros Marketing. To see the full story, watch our case study.

Omni-Channel 52

Omni-Channel Engagement Social Media Roadmap 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Amity

MAY 19, 2017

Customer Success works hard to drive their partners through their advocacy ladder, and Marketing has to follow up by creating powerful, remarkable content that matches the excellence of the work accomplished. You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list.

Video 57

Video Case Study Study Roadmap 57

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Use Marketing To Make Them Feel Special. Below are some useful tips to get unresponsive customers to finally get back to you.

How To 81

How To Roadmap Case Study Tips 81

Customer Bliss

MARCH 1, 2019

In this discussion, Thales also shares several case studies that demonstrate how startup companies are disrupting incumbent businesses. We chat through some of the concepts in Thales’ newly released book, Unlocking the Customer Value Chain , which is a roadmap to understanding how and where digital disruption takes place.

Customer Journeys 147

Customer Journeys Consumers Healthcare Case Study 147

Circular Edge

APRIL 22, 2020

Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link].

Resources 52

Resources Innovation Roadmap Self Service 52

CustomerSuccessBox

OCTOBER 31, 2021

It also allows you to share the roadmap for your company and see where projects may overlap. How does it help your customers? Emily: A Business Review is important to discuss the customer’s long-term strategy and get alignment from the executive buyer. How do you prep a team? As I know, building that process takes a lot.

How To 52

How To Roadmap Meeting Case Study 52

ChurnZero

FEBRUARY 26, 2021

Getting bombarded by Marketing for unrestricted customer access. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Share case studies, even small wins initially, where customer experience analytics pinpointed a problem area, guided a solution, and led to measurable improvements. This demonstrates how customer-centricity benefits everyone, from marketing and sales to product development. Cross-Team Impact: Break down silos.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52

DCX

SEPTEMBER 29, 2024

Case studies: Eclipse (TV company): Used a digital twin to personalize content delivery, resulting in a 30% increase in click-through rates and 21% increase in website engagement. If you’re serious about getting everyone on the same page, this is your roadmap!

e-support 59

e-support Customer Centricity Apparel Leadership 59

Gainsight

SEPTEMBER 21, 2022

Digital Customer Success (DCS) is becoming table stakes, as SaaS organizations of all sizes look to their own customer base to build an efficient, durable growth engine that can withstand this market and position them for future success. .

Customer Success 52

Customer Success How To Self Service Case Study 52

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. To develop a clear and effective customer experience strategy, you could also build a cross-functional team or task force that includes product, marketing, sales, customer support. But what about customer support?

Sports 48

Sports Case Study Roadmap Voice of Customer 48

DCX

SEPTEMBER 29, 2024

Case studies: Eclipse (TV company): Used a digital twin to personalize content delivery, resulting in a 30% increase in click-through rates and 21% increase in website engagement. If you’re serious about getting everyone on the same page, this is your roadmap!

e-support 52

e-support Customer Centricity Apparel Leadership 52

Centercode

JULY 16, 2019

When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights. More than looking at where your product is right now, they show you what your market needs and how your target audience wants your product to evolve. It’s enormously helpful in building out your product roadmap.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

SmartKarrot

SEPTEMBER 2, 2022

Work with Performance Marketing team members to translate customers’ demand generation strategies into results. Build customer advocates through reviews, case studies and references. Build customer advocates through reviews, case studies and references.

Customer Success 19

Customer Success Case Study Roadmap Study 19

PeopleMetrics

FEBRUARY 26, 2018

Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. At PeopleMetrics, our product team tries to add a feature or two to each quarterly roadmap derived directly from end-user NPS feedback. Be courageous!

NPS 96

NPS Net Promoter Score Company Feedback 96

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Understand why Marketing and Customer Care are merging. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Understand why Marketing and Customer Care are merging. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Understand why Marketing and Customer Care are merging. Duration : 8 hours. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

delighted

JANUARY 22, 2020

Essentially, promoters are your biggest fans and can amplify your company’s strengths, drive referrals , coach new users, and even help guide the product roadmap. When it comes to referral marketing, promoters are your most powerful tool for spreading organic brand awareness. Ask promoters to participate in a case study.

Case Study 40

Case Study Social Media NPS Study 40

NetBase

OCTOBER 23, 2019

Each attendee received his new book, “The End of Marketing” ahead of its release. Interactive offered Crazy Rich Asians as a romantic comedy case study to showcase his team’s custom audience skills. A Roadmap to Meaningful Content. The Keynote with Killer Insight and Comedy! Next Generation AI Awesomeness. ” .

Social Media 40

Social Media Roadmap Analytics Sports 40

NetBase

OCTOBER 23, 2019

Each attendee received his new book, “The End of Marketing” ahead of its release. Interactive offered Crazy Rich Asians as a romantic comedy case study to showcase his team’s custom audience skills. A Roadmap to Meaningful Content. The Keynote with Killer Insight and Comedy! Next Generation AI Awesomeness. Master Track.

Social Media 40

Social Media Roadmap Analytics Sports 40

Lithium

SEPTEMBER 13, 2019

Representatives from Khoros Marketing, Care, Communities, and Strategic Services outlined everything users can now leverage — along with what they can look forward to, in an extensive product roadmap session. Some of the upcoming solution features are shown below: Khoros Marketing. To see the full story, watch our case study.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40