Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Salesforce is undeniably a powerhouse for needs spanning the marketing, sales, and customer experience lifecycle. However, this may be more marketing-focused than the full customer journey.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

Customer Bliss

MARCH 1, 2019

In this discussion, Thales also shares several case studies that demonstrate how startup companies are disrupting incumbent businesses. We chat through some of the concepts in Thales’ newly released book, Unlocking the Customer Value Chain , which is a roadmap to understanding how and where digital disruption takes place.

Customer Journeys 147

Customer Journeys Consumers Healthcare Case Study 147

SurveySparrow

MARCH 16, 2019

The truth about Marketing agency partner programs is that there are many, way too many programs, that it is a chore to choose ‘the’ one. Top 20 Marketing Agency Partner Programs for 2019. Not to brag, but we do have one of the best marketing agency partner programs and we are a fair judge of fellow-programs. Total win-win!

Marketing 75

Marketing Social Media e-support Video 75

TechSee

FEBRUARY 9, 2021

If your organization is enmeshed in the build vs buy decision criteria process, here are eight reasons why you should purchase a commercial solution already on the market instead of developing your own in-house solution. . If speed-to-market is a factor, an off-the-shelf solution is the obvious choice. Development Costs.

Self Service 109

Self Service CRM Case Study Technology 109

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Use Marketing To Make Them Feel Special. Below are some useful tips to get unresponsive customers to finally get back to you.

How To 81

How To Roadmap Case Study Tips 81

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

PeopleMetrics

FEBRUARY 26, 2018

Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. At PeopleMetrics, our product team tries to add a feature or two to each quarterly roadmap derived directly from end-user NPS feedback. Be courageous!

NPS 96

NPS Net Promoter Score Company Roadmap 96

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

ClearAction

AUGUST 6, 2019

Customer Journey Insights Increase Marketing Impact Lynn Hunsaker. Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. These insights inform other marketing touch-points.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. Other teams like sales, marketing, and customer success, must also align on the same product-led growth strategies that will ultimately attract and benefit the customer.

Case Study 79

Case Study B2B Self Service Software 79

Centercode

DECEMBER 22, 2020

How Arris Saved $1M by Fixing Bugs Before Release (Case Study). This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. Beta Testing at the Speed of Agile (Luke Freiler on Pragmatic Marketing). Engaging Testers. We’re Here to Help.

eBook 75

eBook Case Study ROI Roadmap 75

Gainsight

MARCH 18, 2021

At first glance, there isn’t much overlap in product marketing and customer success teams’ day-to-day responsibilities. However, the roles of product marketing and customer success are far more alike than not, and this is most obvious when your team is launching a new product.

Customer Success 93

Customer Success Touchpoint Case Study Roadmap 93

Eptica

FEBRUARY 27, 2019

Date: Wednesday, February 27, 2019 Author: Pauline Ashenden - Marketing Manager 5 books to help you build trust across the customer journey. Author: Pauline Ashenden - Marketing Manager In the fast moving world of customer experience keeping up to date with the latest thinking and ideas is vital. Published on: February 27, 2019.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

Amity

MAY 19, 2017

Customer Success works hard to drive their partners through their advocacy ladder, and Marketing has to follow up by creating powerful, remarkable content that matches the excellence of the work accomplished. You’d have to be living under a rock to have missed video making its grand entrance on the Marketing must-do list.

Video 57

Video Case Study Study Roadmap 57

Comm100

FEBRUARY 7, 2018

Additional Considerations for Marketing Automation Tools. Does the vendor have case studies of companies like yours who’ve used their software? Does the vendor support custom functions that go beyond traditional sales/marketing/customer service? Checking Multichannel Capabilities. Testing Mobile Functionality.

Software 112

Software Customer Engagement Engagement Social Media 112

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch.

Customer Service 100

Customer Service Case Study Gamification Culture 100

SurveyGizmo

JULY 13, 2018

Brand managers have a tough job of cutting through the noise to successfully position a brand, finding golden opportunities to create and sustain differentiation, and plowing through volumes of competitive mayhem — and we expect them to also digest and apply market research data with flair? Yeah, right. Are you a brand manager?

Brands 51

Brands Marketing How To e-support 51

ShepHyken

MAY 9, 2023

Use their feedback for marketing purposes, testimonials, and case studies. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments. Decision makers, influencers, subject matter experts, and users experience your brand in different ways.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

Integrity Solutions

JUNE 10, 2024

They start with some general assumptions and then they switch into autopilot, running through all of the selling techniques, talking points and product features and benefits they’ve memorized in training courses and from marketing and product support materials. Our AIDINC model is a good example of this kind of sales process.

Sales 107

Sales Customers Training Case Study 107

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The Engineering / Solutions team to work on technical/integration challenges.

How To 78

How To Roadmap Customer Success Training 78

CSM Magazine

NOVEMBER 21, 2024

TTEC Digital Named Major Contender in Everest Group’s 2024 PEAK Matrix for Mid-market Digital Transformation Services. Everest Group’s PEAK Matrix is a renowned industry benchmark that assesses service providers based on their market impact, vision, and capability. TTEC Holdings Inc., TTEC Holdings Inc.,

Case Study 52

Case Study Roadmap Innovation Contact Center 52

SurveySparrow

MARCH 26, 2021

Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. What is go-to marketing strategy? A detailed plan created to launch a product to the market is called a go-to marketing strategy. Who is responsible for go-to marketing strategy? No one does. .

Strategy 52

Strategy Marketing Advertising Airlines 52

SurveySparrow

AUGUST 30, 2023

The best books include case studies that spotlight successful customer experience implementations. Dive into real-life examples, case studies, and step-by-step techniques that guide you in the art of turning feedback into action. These books offer actionable steps to elevate your CX game. Read Here: Amazon 6.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

CustomerSuccessBox

FEBRUARY 14, 2019

A CSM will not always be there to market the product or make the customer understand the advantages of the product. A product is continuously improved and new features are added as per the product roadmap and customer requirements. Provide references, case studies, customer stories to Sales and Marketing.

Customer Success 67

Customer Success Management Case Study Study 67

CX Journey

AUGUST 11, 2016

Today it operates in over 10 countries and is listed on the Australian stock exchange with a market cap of almost A$8bn. Olivia McMillan : Our Customer Experience Centre has the privilege of working within a technology company that celebrates innovation and speed to market. and realcommercial.com.au.

Groups 0

Groups System Case Study Roadmap 0

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. It’s really helpful for support teams because it allows them to get an overview of what’s going on in other areas of the business, such as what strategies marketing is implementing, what your sales targets are, and status about the new releases. Communicate with the engineering team.

Tools 120

Tools Self Service Communication Training 120

ClientSuccess

MARCH 28, 2023

Understand Customer Goals In an enterprise account management process, it is crucial to recognize that large accounts are often seeking something distinct from SMB or mid-market accounts when they partner with SaaS vendors. Often, SaaS vendors’ strategic roadmaps tend to shift and change based on enterprise accounts’ requirements.

Company 52

Company Management Case Study Customer Journeys 52

ClientSuccess

SEPTEMBER 8, 2020

Here are a few considerations to keep in mind: Have a clear vision of customer goals: One of the most important parts of an enterprise account management process is understanding that large accounts are often looking for something different than SMB – or even mid-market – accounts when they partner with SaaS vendors.

Customer Journeys 52

Customer Journeys Management eBook Case Study 52

ChurnZero

FEBRUARY 26, 2021

Getting bombarded by Marketing for unrestricted customer access. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

Circular Edge

APRIL 22, 2020

Through these case studies , Lyle encouraged JD Edwards customers to work smarter , embrace change and leverage 9.2 I looked forward to attending the JDE Product Update & Roadmap session with Bob Monahan and Gary Grieshaber. First, the latest JDE Roadmap illustrating updates on the 9.2 JDE Roadmap: [link].

Resources 52

Resources Innovation Roadmap Self Service 52

Solvvy

JULY 10, 2018

When companies think about customer growth, they immediately think about the sales and marketing teams, then product. To develop a clear and effective customer experience strategy, you could also build a cross-functional team or task force that includes product, marketing, sales, customer support. But what about customer support?

Sports 48

Sports Case Study Roadmap Voice of Customer 48

SurveySparrow

MARCH 14, 2023

10 Essential Product Manager Competencies You Need to Thrive Product features Roadmap Product analytics User experience Product solving skills User onboarding Prioritization Research Communication Organization #1. How exactly does it add value to the target market? Create a document for executing the product roadmap strategy.

Management 10

Management Roadmap Communication Resources 10

Centercode

JULY 16, 2019

When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights. More than looking at where your product is right now, they show you what your market needs and how your target audience wants your product to evolve. It’s enormously helpful in building out your product roadmap.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

Circular Edge

OCTOBER 30, 2020

Continuing the theme of illustrating digital success with JDE, CE sessions featured customers who are adopting next-gen RPA & transforming their businesses to overcome challenges & increasing digital demands as well as leveraging new product & service innovations to accelerate their ERP & Cloud roadmaps.

Resources 52

Resources Self Service Case Study Innovation 52