ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the link.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Integrity Solutions

SEPTEMBER 23, 2021

Value is not about understanding the history of their firm, getting descriptions of the solutions being proposed, or reviewing case studies and testimonials. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. Those things are all easily available online without spending time with a salesperson.

Roadmap 70

Roadmap Sales Case Study Leadership 70

Retently

MARCH 17, 2025

NPS Score Trends & Insights Net Promoter Score (NPS) measures customer loyalty and the likelihood of recommending your brand. CSAT & CES Trends: Measuring Satisfaction & Effort Customer Satisfaction (CSAT) and Customer Effort Score (CES) focus on how customers feel after specific interactions especially after support engagements.

Report 90

Report How To Effort Score NPS 90

Aveus

MAY 18, 2021

By shifting the emphasis from individual measures to patient/member experience, engagement and satisfaction measures, CMS made the rating more dependent on experience measures where the healthcare industry has long struggled to improve. That’s an increase of 25 percentage points!

Consumers 130

Consumers Healthcare Metrics Case Study 130

Thematic

MARCH 30, 2025

Identifying Key Performance Indicators (KPIs) Once your data is integrated, the next step is knowing what to measure. When KPIs align with business goals, every insight becomes measurable progress. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home.

Customer Insights 62

Customer Insights Data Analytics How To 62

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

DCX

DECEMBER 29, 2024

Sometimes, the biggest breakthroughs come not from adding more but from questioning the basics—how we measure success, connect with customers, and design experiences. For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. A: This is more about how the tool is built.

Marketing 108

Marketing Healthcare Analysis Case Study 108

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. In this blog, youll learn how to piece together each tactic for real, measurable growth. Google Business Profile insightsTrack views, clicks, and customer interactions to measure impact. -

Tips 85

Tips Tools Social Media Multi-Channel 85

DCX

JANUARY 21, 2025

Does it give you a measurable financial bump or reduce overhead? Once you deliver something awesome, you’ll have a case study for future initiatives. The trick is to stay grounded in what your company truly needs, measure the impact of every idea, and keep a realistic view of your resources. Cut annoying tasks?

How To 52

How To Effort Score Self Service Leadership 52

DCX

JANUARY 19, 2025

Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. ” Why do you measure success the way you do? What assumptions are you working off of?

Travel 52

Travel Customer Centricity Culture Brands 52

PeopleMetrics

FEBRUARY 26, 2018

Pitfall #2: NPS isn’t being measured regularly. Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. Promoters can be referred to Customer Success or Sales & Marketing for testimonials or case studies.

NPS 96

NPS Net Promoter Score Company Roadmap 96

Eptica

FEBRUARY 27, 2019

And that means it is seen as intangible, difficult to measure and therefore hard to manage. Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

ChurnZero

MARCH 31, 2023

Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. Delivering customer value is an outsized responsibility Customer Success should be measured in the value they gain. Isn’t that a key objective in tracking and measuring a Net Promotor Score ? This isn’t merely a theory.

Customer Success 98

Customer Success Net Promoter Score Effort Score Sales 98

InteractionMetrics

FEBRUARY 20, 2025

We use scientific rigor, real listening, and reciprocity to design surveys that truly measure and enhance customer satisfaction. The result is a clear roadmap to improvement for your company. Measuring NPS alongside retention data enables companies to gauge the long-term sustainability of their customer relationships.

NPS 52

NPS Net Promoter Score Strategy How To 52

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. However, it may take some front-loaded effort to revisit your product roadmap to prioritize product-led growth. Product-led growth case studies. What is product-led growth?

Case Study 79

Case Study B2B Self Service Software 79

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Gainsight

MARCH 18, 2021

They usually sit in different areas of the org, report to other functional leaders, and are held to unique success measures. Using a product roadmap tool , PMM and CS teams can securely keep key users aware of upcoming product changes before they’re released. The result?

Customer Success 93

Customer Success Touchpoint Case Study Roadmap 93

SuiteCX

JANUARY 19, 2015

10 Key Insights from 15 Years of Customer Journey Mapping Case Studies January, 2015. It was hard to boil these down to just 10, but we think these are the most important insights to emerge from over 100 client engagements.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100

Kayako

JANUARY 28, 2016

Track, plan and roadmap new product releases. Why is it useful: Hackpad allows you to share the information with your support team in real-time, particularly if you’re in an escalated interaction and need to take notes for a case study. How support teams can use it: Measure if your FAQs content is helping your customers.

Tools 120

Tools Self Service Communication Training 120

SurveySparrow

AUGUST 30, 2023

The best books include case studies that spotlight successful customer experience implementations. Plus, the book doesn’t just deal with soft skills but also talks about measurable impact. Dive into real-life examples, case studies, and step-by-step techniques that guide you in the art of turning feedback into action.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Our customers have found that measuring operational metrics alone isn’t enough (read the case study ).

ROI 40

ROI Measurement Customer Experience Effort Score 40

Comm100

FEBRUARY 7, 2018

Does the vendor have case studies of companies like yours who’ve used their software? Will your team have the opportunity to contribute to the product roadmap of the support tool by submitting ideas to the vendor? Does the social media software vendor provide analytics that measure the effectiveness of a campaign?

Software 112

Software Customer Engagement Engagement Social Media 112

AWS Machine Learning

AUGUST 26, 2024

Built on AWS with asynchronous processing, the solution incorporates multiple quality assurance measures and is continually refined through a comprehensive feedback loop, all while maintaining stringent security and privacy standards. It focuses on precision, measuring how much of the generated content is present in the reference data.

Sales 117

Sales Multi-Channel Metrics Feedback 117

CX Journey

AUGUST 11, 2016

By any measure, it’s a remarkably successful business. We send product and market insights that our customers entrust us with across all departments within REA Group and have people from other internal areas actively sitting beside us as well hearing feedback directly from customers to inform their roadmaps. and realcommercial.com.au.

Groups 0

Groups System Case Study Roadmap 0

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. And value should be measured at each stage of the engagement/adoption funnel. Define your baseline and transform outcomes into measurable objectives while defining the process for gathering inputs.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback. Now closely monitor your customer experience analytics to measure the impact.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback. Now closely monitor your customer experience analytics to measure the impact.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Measurable ROI Customer experience analytics lets you demonstrate the return on investment (ROI) of your customer-centric efforts.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback. Now closely monitor your customer experience analytics to measure the impact.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Centercode

JULY 16, 2019

The ideas and suggestions that come from customer feedback help you measure customer acceptance. It’s enormously helpful in building out your product roadmap. You can send direct quotes from customers to marketing and sales for promotional materials, case studies, and testimonials. Manufacturing defects. Areas to Improve.

Feedback 49

Feedback Case Study Roadmap Customer Satisfaction 49

SurveySparrow

MARCH 16, 2019

They work with both media agencies and marketing operations agencies to provide their clients with world-class marketing measurement and planning. Sendible can manage your client’s social networks, schedule messages, conduct customer engagement and measure ROI from a single dashboard. Branch Agency Partner Program.

Marketing 75

Marketing Social Media e-support Video 75

CustomerSuccessBox

OCTOBER 31, 2021

It also allows you to share the roadmap for your company and see where projects may overlap. How do you measure success? How does it help your customers? Emily: A Business Review is important to discuss the customer’s long-term strategy and get alignment from the executive buyer. How do you prep a team? ie: did they see value).

How To 52

How To Roadmap Case Study Meeting 52

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Building on the foundation laid with Community Manager Certification Level I, this new course includes more data points, deeper case study examples, new reusable assets, and more opportunities to collaborate with fellow attendees. Permissions and roles.

Social Media 40

Social Media Case Study ROI Course 40

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. Anonymous tools often come with enhanced security measures to protect the anonymity and data of the respondents. Look for tools that offer the functionalities you need, such as customizable surveys, real-time analytics, robust security measures, and seamless integration capabilities.

Tools 78

Tools Feedback Analytics Survey 78