Lumoa

OCTOBER 12, 2020

That information is relayed to the product team, who adds that feature to the product roadmap. Promoter sound bites get sent to marketing as potential case studies or candidates for reviews. The Product analyzes the passives for how they can improve the roadmap to make customer experiences a little less “meh.”

Feedback 195

Feedback How To NPS Customer Centricity 195

Integrity Solutions

SEPTEMBER 23, 2021

Value is not about understanding the history of their firm, getting descriptions of the solutions being proposed, or reviewing case studies and testimonials. The post A Roadmap For Value Based Selling appeared first on Integrity Solutions. Those things are all easily available online without spending time with a salesperson.

Roadmap 70

Roadmap Sales Case Study Leadership 70

Centercode

SEPTEMBER 1, 2020

The target market insights they’re collecting with Centercode enables them to validate research and guide their roadmap. Download your copy of the Caavo case study here. Ge the Caavo Case Study. Now, their beta test ROI is over 250% — and the team is able to maximize its beta results to the fullest.

ROI 98

ROI Case Study Roadmap Study 98

ShepHyken

FEBRUARY 28, 2020

He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. I read books, had a vision, created a customer experience roadmap listing all the things I wanted to tackle with a timeline and hurdles I needed to overcome.

Roadmap 121

Roadmap Sales Airlines Case Study 121

CSM Magazine

NOVEMBER 21, 2024

It also highlights successful case studies where TTEC Digital has enabled mid-market enterprises to achieve operational efficiencies, enhanced customer experiences, and accelerated growth. The report emphasizes TTEC Digital’s ability to drive significant business outcomes through its digital transformation initiatives.

Case Study 52

Case Study Roadmap Innovation Contact Center 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

Gather Data and Insights To support the business case, gather relevant data and insights that demonstrate the impact of CX on the identified business outcomes. Use real-life examples and case studies to illustrate the potential benefits of CX efforts. Determine what a specific measurable outcome would look like.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

ECXO

DECEMBER 26, 2023

Highly practical and accessible, it includes case studies and examples from AT&T, Apple, Spotify and The Wall Street Journal showing how these approaches have been used in practice. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Gainsight

FEBRUARY 21, 2020

Before your next roadmap planning meeting, make sure you’re not making any of the following product experience mistakes and make fixing them a priority. Case Study: Using In-App Engagements in Gainsight PX to Improve Adoption. Check out this case study to see the real-life impact of using in-app engagements!

Case Study 89

Case Study Roadmap Study Feedback 89

Aveus

MAY 18, 2021

Its report cites case studies from the banking and pharmaceuticals industries to show how data-and analytics-driven approaches to improving the customer experience have generated tens of millions of dollars in additional revenue.

Consumers 130

Consumers Healthcare Metrics Case Study 130

Experience Investigators by 360Connext

SEPTEMBER 16, 2024

They’re all about the customer’s perspective, making them different from process maps or product roadmaps, for example. Customer journey maps are an essential extension of other documents your organization may have, including process maps, product roadmaps, and dashboards. Those tools are often internally focused, not on the customer.

Customer Journeys 162

Customer Journeys How To Multi-Channel Roadmap 162

DCX

DECEMBER 29, 2024

For anyone looking to grow as a leader, a professional, or just as a human being, his philosophy offers a roadmap to clarity and purpose. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. It’s not just theory; it’s practical wisdom that can genuinely make a difference.

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Retently

MARCH 17, 2025

By identifying patterns, setting clear goals, and fostering cross-functional collaboration, your CX strategy becomes more than just a report it becomes a roadmap for continuous improvement. Use case studies or customer stories to illustrate trends in a relatable way. What can we learn from this to create better experiences?

Report 90

Report How To Effort Score NPS 90

Customer Bliss

MARCH 1, 2019

In this discussion, Thales also shares several case studies that demonstrate how startup companies are disrupting incumbent businesses. We chat through some of the concepts in Thales’ newly released book, Unlocking the Customer Value Chain , which is a roadmap to understanding how and where digital disruption takes place.

Customer Journeys 147

Customer Journeys Consumers Healthcare Case Study 147

Magellan Solutions

AUGUST 31, 2022

CASE STUDY. CASE STUDY. CASE STUDY. CASE STUDY . CASE STUDY. CASE STUDY . Hertz had created business plans, outlined objectives, and created roadmaps to expand its platform offerings. 1) IBM & THE TEXAS STATE. It was a $863 million, seven-year contract.

Examples 75

Examples Case Study How To Banking 75

Thematic

FEBRUARY 19, 2025

Real Business Impact Stories & Scenarios Case Study: LendingTree Solution: Thematic LendingTree, a leading online loan marketplace, initially used Discover XM to analyze customer feedback. Real business examples of when you would use Thematic vs Qualtrics for feedback analysis.

How To 62

How To Self Service Analysis Analytics 62

delighted

MAY 24, 2017

They can amplify your strengths, drive referrals, coach new users, and even help guide the product roadmap. Have them participate in a case study. Consider asking them to participate in a case study. Case studies provide social proof and instill trust in prospective customers. Reach out to them.

Case Study 74

Case Study B2B Study Ecommerce 74

TechSee

FEBRUARY 9, 2021

It also includes a long-term roadmap that takes into account market/customer needs, so work is planned efficiently. Ongoing support of a remote visual assistance solution involves making sure devices, operating systems, and browsers are tested and upgraded periodically.

Self Service 109

Self Service CRM Case Study Technology 109

2020 Research

OCTOBER 18, 2023

During Sago’s recent webinar, “ Harnessing AI in Research: A Roadmap to the Future ,” Raj Manocha, Chief Client Officer of Sago, delved into the current state of AI in market research and how to leverage its capabilities to enhance insights and drive forward-thinking strategies. It’s really about the learnings.

Marketing 108

Marketing Healthcare Analysis Case Study 108

SurveyGizmo

JUNE 9, 2020

Customer Case Study: Sahler Research Assesses Changing Spending Behavior Related to COVID-19. Can China offer a roadmap for consumer spending in the US? Yes, we are much more than great survey software. To read more from IDC, click here.

Case Study 80

Case Study Roadmap Course Survey 80

Amity

NOVEMBER 6, 2017

Tease Them With Your Product Roadmap. If your customers care about your product, they’ll be curious about new features, and they’ll want to be in the know about long-term product roadmaps. Below are some useful tips to get unresponsive customers to finally get back to you. Ty Magnin, Appcues' Blog.

How To 81

How To Roadmap Case Study Tips 81

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. This customer experience course is an actionable overview for making CX a team sport company-wide. The Essentials module is free to everyone.

Sports 71

Sports Customer Experience Handbook Case Study 71

PeopleMetrics

FEBRUARY 26, 2018

Having NPS feedback influence your roadmap and communicating with your clients how you inject end-user feedback into your product investment themes will be met with great enthusiasm. At PeopleMetrics, our product team tries to add a feature or two to each quarterly roadmap derived directly from end-user NPS feedback. Be courageous!

NPS 96

NPS Net Promoter Score Company Roadmap 96

Comm100

SEPTEMBER 22, 2016

The second edition, updated with case studies and additional resources, will show you how to be, “persuasive, not abrasive.” Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Centercode

DECEMBER 22, 2020

How Arris Saved $1M by Fixing Bugs Before Release (Case Study). This combination ebook-and-worksheet is a roadmap for keeping testers engaged, because targeted feedback is critical to product success. How to Decrease Beta Testing Costs by 40% (Blog). How Defined Processes Are Shaping Success in 2020 (Blog). Engaging Testers.

eBook 75

eBook Case Study ROI Roadmap 75

Amity

MAY 19, 2017

Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Why it’s so great: HubSpot is giving us a great example of “ practice what you preach ” by diving right into the Inbound Methodology and delivering a powerful case study informed by a specific buyer persona.

Video 57

Video Case Study Study Roadmap 57

Eptica

FEBRUARY 27, 2019

Through a combination of analysis and real-world case studies The Power of Trust explains the eight principles behind building and retaining trust. In this book, Natalie Doyle Oldfield, one of the world’s top thought leaders on trust, explains how it can be quantified and put on the balance sheet of every business.

Customer Journeys 93

Customer Journeys Loyalty Case Study Social Media 93

delighted

DECEMBER 7, 2021

In this post, we’ll define what product-led growth is, investigate its evolution, and illustrate its benefits with real-life case studies. However, it may take some front-loaded effort to revisit your product roadmap to prioritize product-led growth. Product-led growth case studies. What is product-led growth?

Case Study 79

Case Study B2B Self Service Software 79

NobelBiz

FEBRUARY 6, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Make sure they’re onboard with this roadmap. A: Again, the answer here is the roadmap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

DCX

JANUARY 19, 2025

If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Source Related: Paytronix Case Study Thank you! Packed with actionable strategies, this guide shows how aligning team goals with customer needs drives real, measurable success. I hope you found value in this week’s links.

Travel 52

Travel Customer Centricity Culture Brands 52

ShepHyken

MAY 9, 2023

Use their feedback for marketing purposes, testimonials, and case studies. Find feedback patterns that will influence your product roadmap, service delivery model, support channels, and future investments. Tailor your surveys with each customer’s experience in mind. Leverage your promoters.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

SurveySparrow

AUGUST 30, 2023

The best books include case studies that spotlight successful customer experience implementations. Dive into real-life examples, case studies, and step-by-step techniques that guide you in the art of turning feedback into action. These books offer actionable steps to elevate your CX game. Read Here: Amazon 6.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

Circular Edge

JUNE 17, 2020

Here’s part two, where I’m highlighting how CE supports our customers , the JDE community and Quest in showcasing digital success including case studies , product & service innovations, unique giveaways made by companies running JDE , Covid-19 Bingo Fundraiser and more that made this virtual JDE Week experience great!

Resources 52

Resources Case Study Study Conference 52

DCX

JANUARY 21, 2025

Once you deliver something awesome, you’ll have a case study for future initiatives. If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. Your own stress level skyrockets, making you less effective. Focus on a handful of projects you can truly complete with high standards.

How To 52

How To Effort Score Self Service Leadership 52

CustomerSuccessBox

SEPTEMBER 4, 2019

The Product team to know the product roadmap and also to give feedback about the product if you have got any from the customers. The Marketing team for facilitating case studies, success stories, best practice docks, etc. The Engineering / Solutions team to work on technical/integration challenges.

How To 78

How To Roadmap Customer Success Training 78

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Donts that hurt your online presence Ignore personal branding and thought leadership Small business owners and entrepreneurs should establish a personal brand by sharing insights, case studies, and success stories.

Tips 85

Tips Tools Social Media Multi-Channel 85