Northridge Group

MARCH 11, 2025

Download the full case study to learn how The Northridge Group helped a top healthcare provider: Reduce operational costs Improve employee experience (EX) Enhance customer experience (CX) Increase efficiency and profitability The Challenge A major healthcare provider needed to refine its customer service coaching program to improve Average Handle Time (..)

Healthcare 52

Healthcare ROI Net Promoter Score Average Handle Time 52

ECXO

MARCH 6, 2025

In the following sections, we explore how to lead a successful CX transformational program in a B2B settingcovering everything from executive leadership and strategy to metrics, culture change, and real-world case studies. Instead, frame CX initiatives in terms of ROI as well as Lynn Hunsaker often writes about. Sept 16, 2024).

B2B 339

B2B Customer Journeys How To Effort Score 339

inQuba

OCTOBER 22, 2024

To give you a sense of the ROI, consider the following case studies: Journey Orchestration ROIs The client is a leading financial service provider and offers truly unique solutions to the market. We have an excellent relationship with them and they are enjoying really great ROI.

ROI 52

ROI Customer Journeys Case Study Financial 52

Beyond Philosophy

SEPTEMBER 8, 2022

The post 5 rules for a highly successful customer experience implementation with amazing ROI! – A case study appeared first on CX Consulting. We explore the many reasons why customers do what they do—and what you should do about it. Subscribe today right here.

Case Study 97

Case Study ROI Study Customer Experience 97

Centercode

SEPTEMBER 1, 2020

Now, their beta test ROI is over 250% — and the team is able to maximize its beta results to the fullest. Download your copy of the Caavo case study here. Ge the Caavo Case Study. The post Caavo Exceeds 250% Beta Test ROI with Centercode appeared first on Centercode.

ROI 98

ROI Case Study Roadmap Study 98

DemandJump

MARCH 28, 2023

You’ve written a ton of educational and engaging blogs, white papers, case studies, and more. You’ve got to determine your content marketing return on investment (ROI). You’ve developed graphics, infographics, and maybe even some videos to go along with your written content. How can you tell if they’re worth the costs?

ROI 105

ROI Marketing Return on Investment Infographics 105

Northridge Group

MARCH 4, 2025

They learned of our […] The post Reducing Operational Costs, Increasing EX Leads to Higher CX and ROI first appeared on Northridge Group. The client needed to revamp its existing coaching program to improve AHT (Average handle time) and NPS (Net promoter score).

ROI 59

ROI Net Promoter Score Average Handle Time Contact Center 59

BlueOcean

JANUARY 9, 2018

Here’s why: out of all available contact center tools, AI and chatbots are expected to gain the 3 rd highest ROI, after website capabilities and mobile applications. The same Deloitte study reveals that the biggest hindrance to implementing artificial intelligence in the contact center will be integration with existing systems.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. With so much opportunity for savings, Comm100 has created a chatbot ROI calculator for you to discover how much your team could save. Devote agent time to higher-value inquiries.

Chatbots 246

Chatbots Customer Service ROI Case Study 246

InMoment XI

NOVEMBER 26, 2024

Regardless, here are some challenges of customer journey mapping to be aware of: Delayed ROI Although the use of customer journey mapping is growing, few organizations have had them in use for extended periods.

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

ECXO

DECEMBER 25, 2024

Example Action: Use analytics tools to link CSAT improvements to revenue growth, demonstrating CXs ROI. Use testimonials and case studies to showcase real-world impacts. Why It Works: Quantifying the impact of CX initiatives helps justify investments and refine strategies for future growth.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

SEPTEMBER 9, 2024

What is the average customer experience ROI have their clients seen? In addition to the questions, a reputable customer experience consulting firm should offer proof of their success—whether through CX case studies, testimonials, or data showcasing improved customer satisfaction and ROI.

Consulting 195

Consulting Customer Journeys Customer Experience ROI 195

Hallmark Business Connections

DECEMBER 14, 2020

In turn, the company found a clean ROI or ROAS calculation. For an even deeper look into this example, read our case study that explains how an online retailer improved its ROAS by 50% by using Hallmark cards. Get the case study.

Case Study 53

Case Study Study Measurement How To 53

ClientSuccess

OCTOBER 5, 2020

But do you also have a good idea on the ROI they can ‘deliver’ to your team? What is customer ROI? Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer. Understanding this potential – aka a customer’s long-term value – can help measure the ROI of a customer.

Customer Relationship Management 80

Customer Relationship Management ROI Customer relationships Management 80

InMoment XI

NOVEMBER 15, 2023

What is the ROI of Customer Experience Analytics? Understanding the Return on Investment (ROI) of customer experience analytics is crucial for businesses aiming to justify their investments in this strategic initiative. Most organizations struggle proving ROI with their CX programs.

Analytics 243

Analytics Customer Experience e-support Net Promoter Score 243

Michel Falcon Experience

SEPTEMBER 17, 2014

Zappos is a case study on how to do this. The ROI of some customer experience initiatives can take 6, 12 or 24 months to come to surface. Investing to improve your contact centres training program isn’t so attractive but will pay a higher ROI. They think long term.

Customer Focused 167

Customer Focused Customer Centricity ROI eBook 167

ECXO

MARCH 20, 2024

eAAQApHd About Dr.

Case Study 156

Case Study Customer Centricity Leadership ROI 156

GetFeedback

SEPTEMBER 24, 2019

Before you worry about proving the ROI of a VoC program, focus on building relationships and trust with the key stakeholders in your company. Getting advocates to participate in case studies and referral programs would be a big win for marketers, and thus a win for CX leaders, too. Speak to the unique value of each stakeholder

How To 150

How To ROI Policies Analysis 150

Strativity

MARCH 17, 2020

Over the last three years in CX Network’s Global State of CX Report, hundreds of CX practitioners have signaled that calculating return on investment (ROI) in customer experience is no easy task. Utilize these insights on ROI in customer experience to prove value and unlock budget.

ROI 52

ROI Report Customer Experience Return on Investment 52

InMoment XI

AUGUST 13, 2024

To get a sense of how solutions platforms perform, read reviews, case studies or third-party reports such as Forrester Wave for text analytics. Evaluate Costs and ROI Understanding the costs associated with conversation intelligence software is crucial for making an informed purchase decision.

Software 195

Software Social Media Analytics Return on Investment 195

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

Thematic

FEBRUARY 19, 2025

Look for solutions are lower-cost with faster ROI. Thematic: Lower upfront investment and maintenance costs, along with a faster ROI makes it a budget-friendly solution. ROI considerations: Faster time-to-market for product improvements. Real business examples of when you would use Thematic vs Qualtrics for feedback analysis.

How To 62

How To Self Service Analysis Analytics 62

InMoment XI

FEBRUARY 12, 2024

Whether it’s tracking customer acquisition costs, monitoring sales conversion rates, or analyzing customer lifetime value, access to relevant and actionable data empowers stakeholders to collaborate effectively and optimize strategies to maximize overall company ROI. How Does Integrated Customer Experience Work?

Effort Score 195

Effort Score NPS Net Promoter Score ROI 195

CX Centric

JANUARY 20, 2021

This case study is an extract from The Customer Experience Playbook by Jonathan Daniels. The ROI of Customer Experience Management was clear and since then the organisation went on to increase its investment into Customer Experience and has grown substantially as a result. Ruth Crowley. The full book can be purchased here.

Case Study 52

Case Study Study Customer Journeys Customer Experience 52

inQuba

OCTOBER 22, 2024

To give you a sense of the ROI, consider the following case studies: Journey Orchestration ROIs The client is a leading financial service provider and offers truly unique solutions to the market. We have an excellent relationship with them and they are enjoying really great ROI.

ROI 52

ROI Customer Journeys Case Study Financial 52

CX Centric

JULY 27, 2023

Nate Brown the Chief Experience Officer of Officium Labs was the keynote speaker for the Roi of the CX online event. Nate’s presentation was mainly based on a case study that one can surely use in understanding what is expected in the ROI transformation process in CX. We are a global community.

ROI 52

ROI Customer Journeys Customer Experience Case Study 52

InteractionMetrics

JANUARY 7, 2025

With over 75 CX practitioners joining the conversation, we dove into the heart of customer journey mappingas a tool for creating experiences that drive ROI. To watch the recording, click here. Without scientific CX research that leads to action, journey mapping risks becoming an “art project” with no real business value.

Customer Journeys 52

Customer Journeys Strategy Consulting B2B 52

ECXO

JULY 8, 2024

This article delves into the intricate relationship between digital product design and these two pivotal aspects, highlighting key principles, case studies, and actionable insights for technology companies striving to enhance their market presence and user satisfaction.

e-support 156

e-support Case Study Financial Banking 156

Grade.us

APRIL 28, 2020

So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. Case studies are ideal if you have the right ingredients. A great case study starts with the right ingredients. “See?

Case Study 40

Case Study Study Management How To 40

Survicate

SEPTEMBER 13, 2018

It sparked a content initiative that includes case studies and articles about launching a new business , reviewing types of logos , and choosing a great name for the company. The post How Logojoy got a 2400% ROI using Survicate appeared first on Survicate.

ROI 61

ROI Case Study Survey Feedback 61

Genroe

OCTOBER 30, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. Research]2021 Customer Experience ROI Study […]. The post [CX Tribe] 2 November 2021 – Real World CX ROI + Useful UX Design Rules appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

ROI 52

ROI Net Promoter Score Case Study B2B 52

Calabrio

APRIL 13, 2017

Whitepaper: The Benefits & ROI of Speech Analytics. Case study: Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics. Case study: Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics. Whitepaper: Multichannel Analytics in the Contact Center.

Contact Center 113

Contact Center Analytics Case Study ROI 113

Optimove

MARCH 19, 2025

From Optimove CEO Pini Yakuel unveiling the Positionless Marketing Movement, to real-world case studies, deep-dive product sessions, and an inspiring closing keynote by futurist Nikolas Badminton, the day was packed with insights, innovation, and practical strategies for the future of marketing.

Connections 52

Connections Marketing CRM Banking 52

Genroe

OCTOBER 4, 2021

CX Tribe is the best Customer Experience insights, case studies and statistics. The post [CX Tribe] 5 October 2021 – Is Amazon Coming for Your Market + VoC RoI Drivers appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Human curated. Delivered weekly. Ideas are a commodity.

ROI 52

ROI Net Promoter Score Case Study Marketing 52

NobelBiz

NOVEMBER 5, 2024

Pressure to Implement AI with Quick ROI AI technology holds great potential for contact centers, automating simple tasks and analyzing customer sentiment in real time . The rush to implement it often results in hastily constructed strategies focused on quick hits and short-term ROI rather than long-term operational efficiency.

Omni-Channel 52

Omni-Channel Contact Center Multi-Channel Knowledge Base 52

NICE inContact

MAY 12, 2017

Case Studies: Contact Center Strategies for Skype for Business Deployments Representatives of two companies that have deployed contact centers that integrate with Skype for Business, from HarborOne Bank and 7-Eleven, joined me to discuss their implementations.

Contact Center 120

Contact Center Connections Conference Case Study 120

Grade.us

APRIL 17, 2018

It's demonstrating the ROI of online review management. Ignoring the ROI of online review management means you'll lose. When it comes to demonstrating the ROI of online review management, you can make a case for the obvious. How exactly do you go about determining or proving the ROI of online review management services?

ROI 55

ROI Management How To Touchpoint 55