PeopleMetrics

FEBRUARY 12, 2018

To create a Customer Experience (CX) Mindset across your organization, make yourself think like a high-end hospitality company - even if you're not one - and you'll have an incredible competitive advantage going forward. Watch this edition of CX Secrets above , or click here to download the video transcript.

Hospitality 64

Hospitality CEM e-support Competitive Advantage 64

Bold360

APRIL 30, 2019

This week we conclude our conversation with Ross Haskell and Amber Gregorio from LogMeIn’s Bold360 team about the Customer Engagement Maturity (CEM) Model Assessment they developed with Forrester Consulting. As a reminder, the CEM helps organizations see where they stack up against nearly 500 other organizations around the globe.

Customer Engagement 40

Customer Engagement CEM Engagement Self Service 40

Beyond Philosophy

JANUARY 12, 2015

When an organization focuses on improving the Customer Experience, it drives the value for the organization, reduces the costs associated with customer service, and builds a competitive advantage in today’s global and commoditized marketplace. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 60

Customer Experience eBook CEM Competitive Advantage 60

CSM Magazine

JULY 27, 2015

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Ensuring that CEM activities are at the heart of all decision-making processes within the organization.

CEM 40

CEM Case Study e-support Customer Centricity 40

CloudCherry

AUGUST 30, 2018

These changes are frequently led by your CEM. Typically, customer experience analysis has been farmed out to consulting firms and data analysts. To get this level of information out of consultants would take months. The insights from predictive analytics are only valuable if they are put into action.

Strategy 150

Strategy NPS Analytics Analysis 150

Bold360

APRIL 25, 2019

This week we continue our conversation with Ross Haskell and Amber Gregorio from LogMeIn’s Bold360 team about the Customer Engagement Maturity (CEM) Model Assessment they developed with Forrester Consulting. As a reminder, the CEM helps organizations see where they stack up against nearly 500 other organizations around the globe.

Customer Engagement 40

Customer Engagement CEM Net Promoter Score Engagement 40

Experience Matters

APRIL 7, 2015

We help businesses mature their program over time with expert consulting services. With the power to listen to the Voice of the Customer, integrate it with business data to generate powerful insight, and take action, we deliver effective business change and create a competitive advantage for clients. ResponseTek.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120