CEM Conference Customer Satisfaction Sales 
Beyond Philosophy
NOVEMBER 10, 2014
Too many organizations are still not rewarding Customer Experience improvement because they don’t measure it. Despite understanding, many organizations still reward on operationally focused Key Performance Indicators (KPIs) like sales and productivity. Focusing on rewarding these, however, is not conducive to Customer Centricity.
Beyond Philosophy
NOVEMBER 10, 2014
Customer Satisfaction results in a higher share price. Whilst the above example is impressive and coming from HBR, this next example is bound to attract senior leadership’s attention as it links stock prices to customer satisfaction. Keeping Customers results in a high increase in value. www.mckinsey.com.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
OCTOBER 28, 2014
You wait because you are “service” call, and all the agents are busy with “sales” calls. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker.
Responsetek
MAY 4, 2018
Economists have long taught us that choice confers on us freedom, personal responsibility, self-determination and autonomy. As the ranges and variety of options in snacking, soft drink and beer categories expands, actual sales volume and customer satisfaction have been seen to contract significantly.
Ecrion
APRIL 19, 2018
The topics discussed are meant to shed light on how Ecrion can help your business overcome any problems it might have with Customer Communications Management (CCM), Customer Engagement Management (CEM), or Customer Experience (CX). . Ecrion is an organization built around our expertise in customer communications.
Ecrion
APRIL 19, 2018
The topics discussed are meant to shed light on how Ecrion can help your business overcome any problems it might have with Customer Communications Management (CCM), Customer Engagement Management (CEM), or Customer Experience (CX). . Ecrion is an organization built around our expertise in customer communications.
Beyond Philosophy
JUNE 11, 2015
The company doesn’t have, as a result, the ability to track, at household level, what customers are and aren’t purchasing in their stores. What Publix does, instead of loyalty cards, is try different alternative approaches to build sales. Some retailers do more than emphasize the sales and service fundamentals.
Expert insights. Personalized for you.
118 
Let's personalize your content