CEM Conference Management 
Kerry Bodine
JANUARY 13, 2016
I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Conference Europe. Design Leadership Conference. CEM in Telecoms. Adaptive Path’s Managing Experience (MX 2016). Where am I speaking ? March 31, 2016. May 3 – 4, 2016.
Beyond Philosophy
NOVEMBER 24, 2014
Four actions must accompany the design of an experience that exceeds Customer Expectations: Managing, Researching, Reviewing, and Supporting. They might not be not what your management would like them to be. Sometimes this can be a tough sell to your senior management. NO, YOU DON’T. Please don’t fall into that trap.
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Kerry Bodine
JANUARY 4, 2017
I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. IQPC’s CEM in Telecoms Global Summit. DesignThinker’s Academy Design Thinking Conference. Where am I speaking ?
Kerry Bodine
JUNE 20, 2015
I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Customer Experience Management Asia Summit. Digital Customer Experience Conference.
Beyond Philosophy
NOVEMBER 11, 2014
Watch out this space as in a subsequent blog we’ll give advice on the different ways to change a habit… Blogs CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience (..)
Beyond Philosophy
NOVEMBER 6, 2014
This step tests the resolve of senior management to sacrifice time and resources to creating the Customer Experience that everyone agreed upon to deliver. Coming up with specific ways that create this experience in all the departments of your organization is how you deliver the experience you designed.
Beyond Philosophy
NOVEMBER 10, 2014
Here are some of the most comprehensive facts and figures that I’ve come across: A recent study of the Value of Customer Experience amongst two $1 billion+ businesses published in Harvard Business Review (HBR) managed to quantify the effects of good customer experience.
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