eglobalis

OCTOBER 1, 2017

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Sponsorship and engagement in global events.

Customer Experience Professionals 155

Customer Experience Professionals CEM Customer Experience Customer Experience Management 155

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Design Management Conference Europe. San Francisco.

CEM 120

CEM Conference Customer Experience Professionals Contact Center 120

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. DMI Design Management Conference. Phoenix, Arizona.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Professional Associations. Please let me know !

Conference 120

Conference CEM Customer Experience Professionals Contact Center 120

Horizon CX

SEPTEMBER 30, 2013

I’m reflecting and writing this latest blog on the eve of the very first Customer Experience Day (CX Day) declared so by the Customer Experience Professionals Association (CXPA) as the first Tuesday in October from this point forward. How is the aim of delighting our customers reflected in our commercial strategy?

Strategy 138

Strategy CEM Customer Experience Banking 138

Beyond Philosophy

OCTOBER 6, 2014

They include the following: What is the definition of the type of Customer Experience you want to deliver? Do you have a person or team of people responsible for managing the Customer Experience for your organization? Where does your experience stop? Why or why not? Where does it start?

Customer Experience 154

Customer Experience Net Promoter Score Customer Centricity CEM 154

Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., For professionals who are seeking a strategic framework for implementation, the program provides participants with a foundation in Customer Experience and CEM with a focus on: .

Customer Experience Management 40

Customer Experience Management Groups CEM Customer Experience 40