CEM Customer Insights Exercises Leadership 
Experience Matters
APRIL 7, 2015
Confirmit’s 5-strong global VoC team not only works directly with customers, but is are utterly committed to furthering the status of our profession and the effectiveness of CX through thought leadership and the development of best practices. ResponseTek.
SmartKarrot
JULY 26, 2021
Just like how the sales and marketing departments are most effective when they work together, the customer experience is something that the entire organization has to work together for. CX has to start from the top – it is a leadership responsibility. How to measure customer experience?
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