CEM Customer Satisfaction Exercises Leadership 
CloudCherry
MARCH 28, 2019
But rarely do platforms actually deliver on the thought leadership they put out through their PR efforts. Thought leadership is nice, but action is better. The only way to do that is to bring your journey into your CEM so that you can coordinate activities along the journey. Journey-based insights. Connecting CX to ROI.
Ian Williams
JUNE 23, 2019
Many that have undertaken Customer Journey Mapping find themselves confused, disappointed or even ‘completely underwhelmed’ by the outcome of the exercise. This usually, however, has more to do with the leadership and/ or company culture of an organisation than it does the validity of the exercises.
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Beyond Philosophy
MAY 14, 2015
So, as the various channels of your Experience expand, and more of your Customers exercise their option to contact you through another channel, consistency becomes even more important. It makes a consistent Customer Experience, through ALL of your channels including self-service, critical to maintaining the trust.
Experience Matters
APRIL 7, 2015
Confirmit’s 5-strong global VoC team not only works directly with customers, but is are utterly committed to furthering the status of our profession and the effectiveness of CX through thought leadership and the development of best practices. 2) Make the Case : At Qualtrics, we take pride in customer obsession. Qualtrics.
SmartKarrot
JULY 26, 2021
Just like how the sales and marketing departments are most effective when they work together, the customer experience is something that the entire organization has to work together for. CX has to start from the top – it is a leadership responsibility. How to measure customer experience? Does AI improve customer experience?
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