CloudCherry

MARCH 28, 2019

But rarely do platforms actually deliver on the thought leadership they put out through their PR efforts. Thought leadership is nice, but action is better. Even better, you can see how each conversation resonates through NPS and CSAT feedback. Think about the business insights you’re getting from your CEM today.

Customer Journeys 231

Customer Journeys CEM NPS ROI 231

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Nominees are rated based on their capabilities, results, and client feedback. This year’s crop of candidates was quite competitive.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SmartKarrot

JULY 26, 2021

CX has to start from the top – it is a leadership responsibility. Here are some popular CX metrics – Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES). This exercise allows firms to put themselves in their customers’ shoes and see their business through their eyes.

Customer Journeys 11

Customer Journeys Customer Experience Net Promoter Score Self Service 11