CloudCherry

MARCH 28, 2019

Most journey mapping exercises start out great with gathering everyone in a room, brainstorming touchpoints and designing a visual journey of how customers move through their interactions with your company. The only way to do that is to bring your journey into your CEM so that you can coordinate activities along the journey.

Customer Journeys 231

Customer Journeys CEM NPS ROI 231

InMoment XI

AUGUST 9, 2024

Customer experience can also be referred to as customer experience management (CXM or CEM). This exercise will highlight potential pain points and opportunities to enhance the customer experience. These metrics are important to showing the ROI of your customer experience efforts. 2021 Customer Experience ROI Study.

Customer Experience 221

Customer Experience Customer Journeys Effort Score Net Promoter Score 221

CloudCherry

DECEMBER 1, 2018

What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Moving from Descriptive to Predictive.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

CloudCherry

OCTOBER 19, 2018

What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Moving from Descriptive to Predictive.

Customer Journeys 150

Customer Journeys CEM Net Promoter Score Touchpoint 150

PeopleMetrics

OCTOBER 3, 2019

The CX story you tell executives must reinforce the program’s ROI. If this step is not taken, ROI will be more difficult to prove in the future, and the program will become little more than a data collection exercise. And be specific. How many customers has the VoC program saved? Ready to tell your VoC story?

Tools 59

Tools Survey CEM ROI 59

Experience Matters

APRIL 7, 2015

By using the Rant & Rave Platform our clients have seen on average a 150% ROI, 52% response rates, 36% reduction in complaints, 50% increase in NPS and 75% more insight from their customers. We continually update and optimize our platform by harnessing CEM best practices and the ever-changing needs of our clients. ResponseTek.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120