InMoment XI
JANUARY 17, 2024
In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. With travel consumers exposed to seemingly limitless hospitality solutions, providing an exceptional guest experience helps differentiate your brand from competitors.
Confirmit
SEPTEMBER 24, 2018
CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. How Does CEM Software Helps your Business? Which Are the Key CEM Software Metrics?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Confirmit
SEPTEMBER 24, 2018
CEM software – or Customer Experience Management software - refers to the suite of software solutions that help organizations monitor their relationships with their customers, analyze the insights from feedback and other relevant data (e.g. How Does CEM Software Helps your Business? Which Are the Key CEM Software Metrics?
PeopleMetrics
MARCH 1, 2018
If you’re in the hospitality business, a touchpoint could be your website as customers book their stay, the front desk as they check in, the hotel, the spa, the check out point, etc. Customer Experience Management (CEM), as it's often called, is absolutely vital for every company to have. Their Customer Lifetime Value going to zero.
PeopleMetrics
FEBRUARY 12, 2018
High-end hospitality companies have owned the CX space for years because they maintain this mindset that every touch point they have with a customer has to be excellent. Here's the secret though - high-end hospitality's mindset can (and should) be applied to every industry - it's the way of the future.
PeopleMetrics
DECEMBER 5, 2017
Your customer experience management (CEM) system is up and running. As a Customer Experience Manager at PeopleMetrics, I have the pleasure of working with companies across a range of industries including hospitality, financial services, telecommunications, and aviation. A great example comes from one of my hospitality clients.
Experience Matters
APRIL 7, 2015
The NICE Real-Time Web Engage solution helps leading banks, hospitality, digital media, content providers, travel and entertainment companies create meaningful customer experiences on their websites. We continually update and optimize our platform by harnessing CEM best practices and the ever-changing needs of our clients.
Expert insights. Personalized for you.
195 
Let's personalize your content