ViiBE Blog

AUGUST 11, 2021

The best contact center software for your needs. Call Center , CRM , Customer experience. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. What is an omnichannel contact center?

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

Playvox

APRIL 21, 2023

For example, you could add chat to your channel offering and then train your team on the differences in handling chats compared to email and voice. Then set up a way to conduct quality analysis on those interactions to ensure you are delivering on your committed customer expectations.

Omni-Channel 95

Omni-Channel Self Service Customer Experience Contact Center 95

NobelBiz

JUNE 4, 2024

IVR (Interactive Voice Response) Our OMNI+ contact center software is designed with powerful Interactive Voice Response (IVR) capabilities, allowing you to tailor the system to your unique business needs. Related Article Why Do Contact Centers Need A Chatbot More Than Ever?

Call Center 52

Call Center Customer Service Social Media Contact Center 52

NobelBiz

APRIL 16, 2024

Example: A legacy call center system might not integrate well with newer digital channels like messaging apps or artificial intelligence-driven chatbots. Invest in Your Team Empowering your team is crucial for delivering exceptional service and maximizing the potential of omnichannel engagement.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

NobelBiz

FEBRUARY 14, 2023

A high FCR rate indicates that customers have their issues resolved quickly and effectively. In contrast, a low FCR rate may suggest that more calls are needed to resolve a customer’s issue or that customer service representatives are not adequately trained to handle specific problems.

Contact Center 52

Contact Center CRM Measurement Strategy 52

NobelBiz

JULY 18, 2023

As customer service is becoming increasingly omnichannel, contact centers need to be able to integrate with different systems such as CRM platforms, chatbots, and social media. This aspect is primordial when it comes to meeting customers’ expectations and standing nose to nose with competition.

Self Service 52

Self Service Contact Center Management Wait Times 52

NobelBiz

FEBRUARY 27, 2023

As customer service is becoming increasingly omnichannel, contact centers need to be able to integrate with different systems such as CRM platforms, chatbots, and social media. This aspect is primordial when it comes to meeting customers’ expectations and standing nose to nose with competition.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52