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Today, AI-powered digital assistants or chatbots enable hotels to meet these expectations. After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues. Chatbots can be an effective tool for enrolling guests in loyaltyprograms, increasing the chances of repeat business.
My Comment: I’ve been studying how different brands are creating successful loyaltyprograms. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyaltyprograms but stay with trends.
Remember that well-written content establishes your brand as an authority and improves customerconfidence in your business. Customers are often exposed to ads on Google. Each time a customer clicks a link to your Google page, your SEO is working. Chatbots and self-service systems are becoming more typical.
This information lets your team customize interactions and deliver a personalized experience. It’s all about turning scattered data into a unified, customer-focused approach. Chatbots and artificial intelligence (AI) are the perfect pair for customer service, providing instant support.
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