Remove Chatbots Remove Customer Confidence Remove Loyalty Programs
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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

Today, AI-powered digital assistants or chatbots enable hotels to meet these expectations. After the stay, hotels can leverage AI-powered chatbots to collect customer feedback and resolve outstanding issues. Chatbots can be an effective tool for enrolling guests in loyalty programs, increasing the chances of repeat business.

Hotels 195
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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. My Comment: Let’s move away from loyalty programs but stay with trends.

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15 Customer Touchpoints That Will Optimize Your Customer Journey

CSM Magazine

Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google. Each time a customer clicks a link to your Google page, your SEO is working. Chat bots and self-service systems are becoming more typical.

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10 Ways to Deliver Great Customer Service

Magellan Solutions

This information lets your team customize interactions and deliver a personalized experience. It’s all about turning scattered data into a unified, customer-focused approach. Chatbots and artificial intelligence (AI) are the perfect pair for customer service, providing instant support.