“Next!” Top 5 Tips to Reduce Customer Service Wait Time
Comm100
AUGUST 5, 2020
Additionally, a study by HubSpot shows that 98% of customers try to skip IVR completely. There are several tools any team can implement today that will help to reduce wait times and keep your customer service complaints to a minimum. And they’re all wrapped up in an easy-to-use omnichannel customer engagement platform.
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