BlueOcean

MARCH 13, 2023

This is the underlying philosophy of our digital customer experience support solutions , driven by AI, machine learning, chatbots, and intelligent self-service. But with ChatGPT in the spotlight, we wanted to bring you a deeper dive into AI in the contact center. Those first three are what we’d expect.

Contact Center 156

Contact Center Customer Experience Self Service Chatbots 156

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? RESOLVE.

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

Myra Golden

APRIL 11, 2023

This can involve integrating your CRM system with your chatbot or virtual assistant or integrating your speech analytics tool with your quality assurance program. One common pitfall is implementing technology solutions without considering the impact on agents and customers.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

APRIL 5, 2023

Other technologies, such as chatbots or virtual assistants, can also use signposting techniques to guide customers through self-service processes or support common issues. It can also provide real-time feedback on the effectiveness of signposting, helping agents to improve their skills over time.

Self Service 52

Self Service Call Center Tips Training 52

Bold360

NOVEMBER 21, 2016

Like many industrial designers, he’s demanding, stubborn, and generally dissatisfied with the status quo and works day and night to improve things. “Customer experience has transformed from high engagement to…” Self-service and back to high engagement. nickwebbcom.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40