CSM Magazine

AUGUST 21, 2023

This article will provide you with ten effective ways to improve your retail customer engagement efforts. Leverage Technology In today’s digital age, customers want to engage with retailers through technology. Train your team members to listen actively and respond promptly to customer inquiries, complaints, and feedback.

Retail 52

Retail Customer Engagement Engagement Social Media 52

SurveySensum

JULY 11, 2023

Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc. Use automation and chatbots for quick and accurate responses. Monitor customer service metrics and continuously improve your service. One good strategy to boost customer loyalty is – the REWARDS program.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoint Mediums. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Social media posts and ads. Live chat and chatbots. Video chat. Customer Success Communities. Key Touchpoints within the SaaS Customer Journey.

Customer Journeys 118

Customer Journeys Touchpoint B2B Social Media 118

CSM Magazine

FEBRUARY 22, 2023

Identify Touchpoints : Carefully consider every single interaction point between the customer and your brand – including website visits, emails, social media posts, phone calls etc. Whenever possible think about using rewards programs, dynamic content, targeted emails and thank-you pages.

Tips 52

Tips Customer Experience Rewards Programs Omni-Channel 52

SurveySparrow

MARCH 29, 2023

Leverage social media and develop a legion of fans. Use shopping cart abandonment software for retargeting interested customers who almost purchased from you. Don’t shock your customers with a huge shipping cost at the end. Embrace chatbots to offer real-time solutions for customers. Run PPC campaigns.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52