TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Is it cost reduction?

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Self Service Virtual Agent Knowledge Base Contact Center 133

NobelBiz

JANUARY 10, 2021

Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.

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AWS Machine Learning

SEPTEMBER 29, 2022

The solution discussed in this post enables customers to interact with a voice bot backed by a curated knowledge base in a natural and conversational manner. Customers can get answers without having to wait for a human customer service representative, thereby improving resolution time and customer satisfaction.

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CSM Magazine

DECEMBER 14, 2021

Rather than waiting for a customer service representative to answer the phone or react to an email, AI-enabled chatbots and virtual agents are constantly accessible and can respond to consumer enquiries in minutes, if not seconds. Much More Proactive Service. Faster Response Times.

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TechSee

MARCH 7, 2022

AI-powered tools and software provide multiple touchpoints with the customer, breaking the mold of traditional customer service methods and enabling customers to choose their communication platform for proactive solutions. Conversational Platforms.

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Self Service Examples Customer Service Representative Virtual Agent 109

Bold360

AUGUST 24, 2017

CX is so much more than customer service. Providing a good customer service is definitely a part of CX. The first time a customer encounters your business, it might well be with a customer service representative, either on the phone, on your website, or in person. Virtual Agents.

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ProProfs Chat

JUNE 14, 2019

Even though fewer customers may be experiencing problems, more customers are inclined to complain about customer service problems than ever before. 44% of consumers say they received the wrong answer from a customer service representative in the past. Great Customer Service Statistics.

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