ShepHyken

JULY 17, 2017

Each week I read a number of customer service and experience articles from various online resources. How Enterprise Chatbots Platforms Will Change Customer Service by Murray Newlands. Business2Community) The key to good customer care is making your customer’s experience with your brand seamless, easy, and great.

Customer Service 31

Customer Service Net Promoter Score Chatbots Effort Score 31

ShepHyken

JULY 4, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Conference 137

Conference Customer Service Training Customer Service Study 137

ShepHyken

JANUARY 12, 2022

A pop-up window asked if I needed help, so I started to interact via chat. It could have been an AI-infused chatbot or a human typing back. The result was a request to send a video of the problem or have a video chat, like Facetime, with them so they could see if I was properly charging and turning on the unit.

Omni-Channel 91

Omni-Channel Multi-Channel Video Social Media 91

ShepHyken

DECEMBER 6, 2021

Sharable means customers talk about you and recommend you, and who doesn’t want that? 23 Experts Share How Chatbots Will Transform Customer Experience in 2022 by Gina Shaw. My Comment: Our friends at BotCore asked 23 experts to share their insights on chatbots and how they will “transform” custom experience in the next year.

Self Service 73

Self Service Customer Service Chatbots Customer Care 73

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

Customer Service 0

Customer Service Chatbots Culture Tips 0

CSM Magazine

MARCH 31, 2022

What is the difference between a voicebot and a chatbot? At first glance, voicebots and chatbots may seem to be very similar. However, there is a key difference between these two types of bots. Voicebots are designed to respond to spoken requests, while chatbots typically communicate via written text. Train new agents.

Industry 52

Industry Customer Service Contact Center Chatbots 52

ShepHyken

SEPTEMBER 10, 2018

This interview shares some of Mikhail’s most recent observations about how chatbots, AI and digital technology is changing the world of customer service. How to train your agents to avoid these 5 customer service fails by Rhiân Davies. Repeat customers spend more and can eventually become loyal customers.

Customer Service 14

Customer Service Social Media Poor Customer Service Customer Care 14

ShepHyken

FEBRUARY 19, 2023

‘I’m a Customer Service Agent—For Best Results, Don’t Do These 3 Things When Complaining’ by Helen Carefoot (Well+Good) If you have a problem with a product or service and need assistance to get it resolved, there’s a good chance you’ll interact with a customer service agent. 33% admitted they cussed.)

Customer Service 48

Customer Service Chatbots Culture Customer Service Training 48

ShepHyken

JANUARY 23, 2017

(BizReport) Despite more service providers moving towards digital interaction, a more personal touch in customer service helps drive loyalty and retention, according to a global study from Verint Systems. The phone used to be the main way customers connected with companies, but not anymore. Follow on Twitter: @Hyken.

Self Service 48

Self Service Social Media Customer Service Fashion 48

InteractionMetrics

AUGUST 14, 2024

What’s the Role of AI in Customer Service Consulting? AI chatbots are becoming an increasingly popular tool to handle basic customer service interactions, offering quick, efficient responses to customer inquiries at any time of day. Is a Customer Service Consulting Firm Worth It?

Consulting 52

Consulting Customer Service Company Call Recording 52

ShepHyken

NOVEMBER 9, 2023

Team members need to be shown what is expected of them and how they can do it – they deserve a fair shot at excelling in their roles. Without customer service training, you would be sending them in blind. It’s a continual process of learning and growth that happens throughout a person’s career.

Customer Service 62

Customer Service Management Exercises Leadership 62

ShepHyken

DECEMBER 12, 2016

This is the first half of 20 “power phrases” that all of your employees should be using for both customers and co-workers. We Asked, Zappos Answered: Tracking Contact Center Metrics, Omni-Channel & Chatbots by Sharpen. They interviewed Jovahn Begeron and Rob Siefker about how Zappos runs their customer service.

Omni-Channel 48

Omni-Channel Social Media Customer Service Contact Center 48

ShepHyken

FEBRUARY 27, 2017

My Comment: This short article reminds us of something very important: The best customer service is typically driven by human interaction. Yet so many companies are moving to self-service, text messaging from chatbots (computers) and other de-humanized interactions. 10 Quotes To Inspire Better Customer Service by Sharpen.

Customer Service 48

Customer Service Self Service Retail Loyalty 48

SurveySparrow

OCTOBER 1, 2023

This makes the shopping process faster and more convenient for customers who prefer a quick in-and-out experience. Chatbot Customer Support : Many companies use automated chatbots on their websites. It’s a way to provide instant responses and support to a large number of customers simultaneously.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

ShepHyken

DECEMBER 17, 2018

My Comment: More trends for 2019, this time with a focus on how technology is impacting customer service. More channels for customers to connect, voice messaging becomes more popular with services like WhatsApp, the maturity of chatbots and more are covered in this article. Is your company that good?).

Customer Service 87

Customer Service Trends Customer Care Case Study 87