ShepHyken
OCTOBER 27, 2024
My Comment: According to this article, consumers are in a “love-hate relationship” with bots. My CX research finds that while most customers (70%) prefer the phone as a primary channel for customer support, 30% prefer the digital experience, which can include chatbots. Connect with Shep on LinkedIn.
ShepHyken
FEBRUARY 12, 2025
This creates efficiency without sacrificing the personal touch customers value. Speed Matters: Your customers want answers now, not later. AI can deliver immediate first responses through chatbots, but heres the key make sure your customers can seamlessly transition to a human agent when needed.
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ShepHyken
MAY 12, 2019
Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.” Chatbots vs. Humans: The Better Option for Customer Service by Michael. FreshDesk) Chatbots are going head-to-head with human customer service.
Ecrion
JULY 22, 2019
Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?
ShepHyken
MARCH 11, 2025
Customers still want to be heard, understood and valued. The tools may have evolved from stone tablets to AI chatbots, but the goal remains the same: take care of the customer. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.
Lumoa
NOVEMBER 17, 2022
In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.
ShepHyken
JANUARY 6, 2021
Customers enjoy feeling connected—when companies know who they are—even if it’s at a digital level. Chatbots will do more than just communicate with customers. Most companies use chatbots as a way to manage customer support. And AI will fuel this trend. For information, contact 314-692-2200 or www.hyken.com.
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