A Lofty Goal: Earth’s Most Customer-Centric Company
ShepHyken
DECEMBER 19, 2023
Here are the steps she took to resolve the problem: She went to the company’s website and clicked on customer support. She answered a few questions, and once the technology identified her problem, a chatbot popped up. She was digitally “hand-held” through the process, which included the chatbot. And this part is important.
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