“Next!” Top 5 Tips to Reduce Customer Service Wait Time
Comm100
AUGUST 5, 2020
On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration. If a customer’s issue is not resolved and their voice is not heard, customer retention is at risk. Additionally, a study by HubSpot shows that 98% of customers try to skip IVR completely.
Let's personalize your content