eglobalis

JANUARY 20, 2025

Caterpillars streamlined procurement platform allows clients to track orders, request support, and access product documentation in one place. Similarly, AI-driven chatbots, such as Zendesks platform, enable quick resolution of common queries. Digital transformation plays a pivotal role in enhancing simplicity.

B2B 433

B2B Loyalty Loyalty Programs Innovation 433

AWS Machine Learning

MAY 1, 2024

Numerous customers face challenges in managing diverse data sources and seek a chatbot solution capable of orchestrating these sources to offer comprehensive answers. This post presents a solution for developing a chatbot capable of answering queries from both documentation and databases, with straightforward deployment.

Knowledge Base 132

Knowledge Base Chatbots Data Groups 132

Comm100

DECEMBER 16, 2024

A sector that once relied on phone calls and long email threads has shifted to a world of instant messaging, AI chatbots, and automated systems designed to meet customer needs faster than ever before. For example, chatbots are a common tool in customer service automation. or How do I reset my password?

Customer Service 130

Customer Service Self Service Chatbots Omni-Channel 130

AWS Machine Learning

OCTOBER 17, 2023

To tackle this challenge, Amazon Pharmacy built a generative AI question and answering (Q&A) chatbot assistant to empower agents to retrieve information with natural language searches in real time, while preserving the human interaction with customers. The following figure shows an example from a Q&A chatbot and agent interaction.

Chatbots 125

Chatbots Knowledge Base Customer Care Multi-Channel 125

NICE inContact

JUNE 20, 2019

But even if you’re already evaluating your chat and email interactions, you may need to expand your QM program to address an even bigger gap in the customer experience — your online assistants/chatbots and IVR. 2) Create forms to complete ongoing evaluation. 3) Determine frequency of evaluation. 4) Create a feedback mechanism.

Chatbots 175

Chatbots Contact Center Self Service Social Media 175

Inbenta

APRIL 29, 2020

Depending on the context in which the chatbot project takes place, and therefore its scope of action, its implementation may take more or less time. Indeed, the development of a chatbot implies creating new jobs such as the one of Botmaster for example. How long does it take to deploy an AI chatbot? Let’s see what these can be.

Chatbots 140

Chatbots Knowledge Base eBook Resources 140

Help Scout

JUNE 8, 2021

Artificial intelligence (AI) shows incredible promise in 2021, but the experience of interacting with an AI chatbot is more like talking to a distracted toddler than it is to Tony Stark’s Jarvis. Still, using AI chatbots for customer service makes plenty of sense. A chatbot could do that before your team even gets notified.

Chatbots 144

Chatbots Self Service Knowledge Base Tools 144

AWS Machine Learning

MAY 30, 2024

To serve their customers, Vitech maintains a repository of information that includes product documentation (user guides, standard operating procedures, runbooks), which is currently scattered across multiple internal platforms (for example, Confluence sites and SharePoint folders).

Chatbots 132

Chatbots Knowledge Base Innovation Interaction 132

AWS Machine Learning

OCTOBER 17, 2024

During re:Invent 2023, we launched AWS HealthScribe , a HIPAA eligible service that empowers healthcare software vendors to build their clinical applications to use speech recognition and generative AI to automatically create preliminary clinician documentation. Speaker role identification (clinician or patient).

Consulting 115

Consulting Healthcare Chatbots Trends 115

AWS Machine Learning

FEBRUARY 19, 2024

Modern chatbots can serve as digital agents, providing a new avenue for delivering 24/7 customer service and support across many industries. Chatbots also offer valuable data-driven insights into customer behavior while scaling effortlessly as the user base grows; therefore, they present a cost-effective solution for engaging customers.

Knowledge Base 138

Knowledge Base Chatbots Conference Data 138

AWS Machine Learning

DECEMBER 11, 2024

This enables sales teams to interact with our internal sales enablement collateral, including sales plays and first-call decks, as well as customer references, customer- and field-facing incentive programs, and content on the AWS website, including blog posts and service documentation.

Sales 112

Sales Customer Engagement Engagement Knowledge Base 112

GetFeedback

MAY 7, 2019

Product documentation is not just verbose wall of information put together about your product. Instead, it is an articulately framed document that includes to-the-point details right from the inception of the idea to its formation and user guide. Training your AI-powered chatbots for customer support. Boosts brand loyalty.

Knowledge Base 252

Knowledge Base Customer Experience Self Service Chatbots 252

kommunicate

JULY 25, 2023

The post Transform any PDF or Document into a Chatbot in Just 5 minutes with ChatGPT appeared first on Kommunicate Blog. Like, for instance, writing entire novels and poems. Programmers have been using ChatGPT to write code. The world of Artificial Intelligence has not been the same since [.]

Chatbots 95

Chatbots 95

AWS Machine Learning

AUGUST 15, 2024

Enterprises with contact center operations are looking to improve customer satisfaction by providing self-service, conversational, interactive chat bots that have natural language understanding (NLU). Users of the chatbot interact with Amazon Lex through the web client UI, Amazon Alexa , or Amazon Connect.

Chatbots 128

Chatbots Knowledge Base Customer Experience Multi-Channel 128

InMoment XI

NOVEMBER 7, 2024

You want to ensure that interactions, whether from emails, SMS messages, chatbots, live support, or any other channel, are connected and tested before the user encounters them. Orchestration The first pillar of customer experience of automation is orchestration. Orchestration refers to creating a cohesive and smooth customer journey.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

AWS Machine Learning

APRIL 26, 2024

Today, we’re introducing the new capability to chat with your document with zero setup in Knowledge Bases for Amazon Bedrock. With RAG, when a user asks a question, the system retrieves relevant context from a curated knowledge base, such as company documentation.

Knowledge Base 128

Knowledge Base Data Conference System 128

AWS Machine Learning

AUGUST 9, 2024

Question and answering (Q&A) using documents is a commonly used application in various use cases like customer support chatbots, legal research assistants, and healthcare advisors. This includes a one-time processing of PDF documents. The steps are as follows: The user uploads documents to the application.

Government 132

Government Healthcare Knowledge Base Innovation 132

Comm100

FEBRUARY 12, 2025

Being one of Canadas most renowned legal firms, they needed a tool that was not just reliable but could also keep their files and documents secure. Their focus is now on internal bot expansion and voice integration to handle complex workflows.

Connections 130

Connections Roadmap Chatbots Trends 130

BirdEye

DECEMBER 28, 2024

This is exactly where AI chatbots step in, helping healthcare providers avoid losing patients simply because theyre unavailable. AI chatbots are changing that, offering immediate, intelligent, and compassionate medical support when its needed the most. Table of contents What is an AI Chatbot for healthcare?

Healthcare 52

Healthcare Chatbots Multi-Channel Insurance 52

Comm100

NOVEMBER 15, 2022

As today’s consumers increasingly prefer to get support digitally, organizations are meeting these expectations by offering a range of digital customer service channels, from live chat and chatbots to SMS. You can check out just how easy it is to integrate with Comm100 with our API documentation. Quickest route to market.

Omni-Channel 244

Omni-Channel Chatbots Social Media Communication 244

SurveySparrow

AUGUST 20, 2020

Human Resource industry has already been on the frontlines of adopting AI, conversational technology, and chatbots in their day-to-day work. Chatbots have already proved helpful in shortlisting, screening, sourcing, interactions with potential hires. How does HR Chatbots Help In Employee Onboarding. Pre-onboarding.

Chatbots 98

Chatbots Connections Data Management 98

InMoment XI

JANUARY 9, 2024

Here are some examples of how B2B companies are applying tactics designed to improve the customer experience: CRM platform HubSpot utilizes chatbots to connect with customers and encourage open communication.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

AWS Machine Learning

NOVEMBER 22, 2024

Consider ACME Corp, a fictional ecommerce company building a customer service chatbot using Amazon Bedrock Flows. They face several challenges in their implementation: Their chatbot sometimes generates responses containing sensitive customer information. Inline validation status of nodes in the visual builder.

Knowledge Base 125

Knowledge Base Chatbots Travel Innovation 125

AWS Machine Learning

NOVEMBER 22, 2023

In this post, we explore building a contextual chatbot for financial services organizations using a RAG architecture with the Llama 2 foundation model and the Hugging Face GPTJ-6B-FP16 embeddings model, both available in SageMaker JumpStart. Their training on predominantly generalized data diminishes their efficacy in domain-specific tasks.

Financial 127

Financial Chatbots Comparison Training 127

AWS Machine Learning

DECEMBER 6, 2023

Such data often lacks the specialized knowledge contained in internal documents available in modern businesses, which is typically needed to get accurate answers in domains such as pharmaceutical research, financial investigation, and customer support. For example, imagine that you are planning next year’s strategy of an investment company.

Knowledge Base 128

Knowledge Base Analytics Tools Data 128

AWS Machine Learning

FEBRUARY 5, 2025

For a retail chatbot like AnyCompany Pet Supplies AI assistant, guardrails help make sure that the AI collects the information needed to serve the customer, provides accurate product information, maintains a consistent brand voice, and integrates with the surrounding services supporting to perform actions on behalf of the user.

Chatbots 117

Chatbots Examples Interaction e-support 117

Inbenta

JUNE 19, 2020

What is a transactional chatbot? Transactional bots allow customers to make a transaction within the context of a conversation.”. Source: Chatbot Magazine). A transactional chatbot acts as an agent on behalf of humans and interacts with external systems in order to accomplish a specific action.

Chatbots 96

Chatbots How To Insurance Banking 96

AWS Machine Learning

MARCH 1, 2024

Some examples include a customer calling to check on the status of an order and receiving an update from a bot, or a customer needing to submit a renewal for a license and the chatbot collecting the necessary information, which it hands over to an agent for processing.

Chatbots 130

Chatbots Self Service Omni-Channel Contact Center 130

AWS Machine Learning

MARCH 6, 2025

Optimized for search and retrieval, it streamlines querying LLMs and retrieving documents. LangChain is primarily used for building chatbots, question-answering systems, and other AI-driven applications that require complex language processing capabilities. This blog post focuses on using its Observability / Evaluation modules.

Knowledge Base 121

Knowledge Base Metrics System Policies 121

AWS Machine Learning

FEBRUARY 14, 2023

It indexes the documents stored in a wide range of repositories and finds the most relevant document based on the keywords or natural language questions the user has searched for. Additional refinement is needed to find the documents specific to that user or user group as the top search result.

Chatbots 98

Chatbots Course How To Groups 98

AWS Machine Learning

NOVEMBER 15, 2024

This centralized system consolidates a wide range of data sources, including detailed reports, FAQs, and technical documents. The system integrates structured data, such as tables containing product properties and specifications, with unstructured text documents that provide in-depth product descriptions and usage guidelines.

Analysis 120

Analysis Knowledge Base Ecommerce Comparison 120

AWS Machine Learning

JANUARY 31, 2024

In this post, we show you how to securely create a movie chatbot by implementing RAG with your own data using Knowledge Bases for Amazon Bedrock. Knowledge bases enable you to chunk your documents in smaller segments to make it straightforward for you to process large documents. Create a knowledge base. Choose Next.

Chatbots 127

Chatbots Knowledge Base Entertainment Innovation 127

AWS Machine Learning

FEBRUARY 14, 2024

Retail – Prompt engineering can help retailers implement chatbots to address common customer requests like queries about order status, returns, payments, and more, using natural language interactions. First, the user logs in to the chatbot application, which is hosted behind an Application Load Balancer and authenticated using Amazon Cognito.

Chatbots 141

Chatbots Travel Hospitality Data 141

AWS Machine Learning

NOVEMBER 18, 2024

One of the key considerations while designing the chat assistant was to avoid responses from the default large language model (LLM) trained on generic data and only use the insurance policy documents. The ingestion workflow involves three key components: policy documents, embedding model, and OpenSearch Service as a vector database.

Insurance 110

Insurance Interaction Policies Knowledge Base 110

Inbenta

AUGUST 17, 2021

Contents: What is voice search and what are voice chatbots? Text-to-speech and speech-to-text chatbots: how do they work? How to build a voice chatbot: integrations powered by Inbenta. Why launch a voice-based chatbot project: adding more value to your business. What is voice search and what are voice chatbots?

Chatbots 94

Chatbots Customer Service Self Service Competitive Advantage 94

Comm100

OCTOBER 25, 2021

It’s well documented that millennials hate phone calls , and to meet the needs of these customers, businesses are undergoing digital transformation to remain competitive. AI chatbots become better at responding to customers over time by understanding query responses based on how customers rate the confidence of answers.

Contact Center 246

Contact Center Omni-Channel Knowledge Base Social Media 246

AWS Machine Learning

APRIL 10, 2025

On the Configure data source page, provide the following information: Specify the Amazon S3 location of the documents. Complete the following steps: On the Amazon Bedrock console, choose Knowledge Bases in the navigation pane. Under Knowledge Bases, choose Create. Specify a chunking strategy. Choose Next.

Case Study 127

Case Study Study Knowledge Base Comparison 127