AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.

Self Service 131

Self Service Contact Center Multi-Channel Knowledge Base 131

AWS Machine Learning

SEPTEMBER 29, 2022

For more information about Archy’s OAuth requirements, refer to Prerequisites in the Archy installation documentation. Archy requires either a client ID and secret pair or an authorization token. Choose Add Client.

Virtual Agent 94

Virtual Agent Call Flow Self Service Contact Center 94

Esteban Kolsky

DECEMBER 6, 2016

I must confess, I am a bit of a nut about chatbots. I have been doing AI and related technologies (including NLP and bots-like tech) for quite some time and was a firm believer in the early waves of chatbots (back then we called them virtual agents – this is circa 2000 and was just starting to enter the realm of large enterprises).

Chatbots 60

Chatbots Virtual Agent Technology Resources 60

Esteban Kolsky

DECEMBER 6, 2016

I must confess, I am a bit of a nut about chatbots. I have been doing AI and related technologies (including NLP and bots-like tech) for quite some time and was a firm believer in the early waves of chatbots (back then we called them virtual agents – this is circa 2000 and was just starting to enter the realm of large enterprises).

Chatbots 60

Chatbots Virtual Agent Technology Resources 60

TechSee

SEPTEMBER 21, 2023

Designing Sophie: Generative AI for Service & CX We began working on Generative AI for service about seven years ago, as the shortcomings of chatbots and virtual assistants like Siri and Alexa became clear. These chatbots demanded a lot of effort from users and administrators.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 124

Chatbots Self Service Culture Virtual Agent 124

Inbenta

JUNE 2, 2021

Many HR teams have challenges to overcome, such as reduced HR budgets or staffing that require them to do more with an HR automation tool that can automate manual tasks, simplify documentation procedures, relieve the burden of HR staff, and ensure compliance. Chatbots can simplify onboarding.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

Chatbots 109

Chatbots Self Service Culture Virtual Agent 109

Uniphore

JULY 21, 2021

Semantic analytics can be used to examine documents with a higher level of intelligence than a pure keyword search. Virtual Customer Assistants A virtual customer assistant (VCA) can help direct customers to the knowledge they need, rather than forcing them to navigate the site on their own.

Self Service 130

Self Service Customer Service Management Contact Center 130

Avaya

APRIL 10, 2019

25% reduction in agent turnover. Still, I frequently hear customers say: “AI is all hype,” to which I respond with documented ways companies are using AI today and finding huge success. Virtual agents/chatbots – Computer-aided, virtual robots that address basic questions and functions to free human agents to handle more complex ones.

Contact Center 71

Contact Center Self Service Virtual Agent Analytics 71

TechSee

FEBRUARY 12, 2018

Virtual Customer Assistants. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. These virtual assistants mitigate the problem of customer frustrations around waiting and resolution times. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Virtual Customer Assistants. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. These virtual assistants mitigate the problem of customer frustrations around waiting and resolution times. Virtual agent exhibitors at MWC 2018: Nuance.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

AWS Machine Learning

AUGUST 8, 2024

By integrating generative AI, they can now analyze call transcripts to better understand customer pain points and improve agent productivity. Cisco has also implemented conversational AI experiences, including chatbots and virtual agents that can generate human-like responses, to automate personalized communications based on customer context.

Contact Center 126

Contact Center Omni-Channel Multi-Channel Innovation 126

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Documentation Enhances the Workplace. Do not make the mistake of thinking that AI can replace all human intelligence. Predict the buying behaviors and preferences of your customers.

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

CSM Magazine

JUNE 16, 2023

Automated chatbots handle simple queries, while AI assists human agents in resolving complex issues on the spot. Chatbots: redefining CX Imagine a world where people can have their problems addressed instantaneously, without navigating cumbersome menus or waiting for a human to deal with an issue.

Customer Service 52

Customer Service Virtual Agent Chatbots Omni-Channel 52

Innovative CX

DECEMBER 6, 2018

So, I started a chat – or should I say a chat with a bot (or virtual agent) which didn’t recognize my issue. Once I used the word password it was downhill from there – finally it transferred me to an agent – that took a long time to respond. Took nearly an hour to resolve a password reset issue!!

Chatbots 40

Chatbots Virtual Agent Contact Center Policies 40

Kustomer

FEBRUARY 6, 2024

Built-in Chatbots: Has advanced chatbots for efficient customer interactions, ensuring quick responses and improved customer engagement. Key Features: Omnichannel Support helps businesses streamline their support processes and enhance agent efficiency. Why do users prefer Salesforce Service Cloud?

Software 91

Software Self Service Omni-Channel Knowledge Base 91

SmartKarrot

JUNE 28, 2022

Conversational messaging platforms such as messaging platforms and chatbots offer interconnected capabilities, so both parties get to interact on the platform. With conversational messaging, it is possible to include images, video, audio, documents, etc. Both of them can be addressed via conversational AI such as chatbots.

Customer Engagement 10

Customer Engagement Engagement Chatbots Virtual Agent 10

Inbenta

NOVEMBER 15, 2022

Text summarization is the process of shortening a text and generating a concise summary whilst retaining the core idea and message conveyed by the initial document. Sentiment analysis tries to gauge the overall mood of a text or document, by analyzing the language used in these contents. Virtual agents and chatbots.

Chatbots 96

Chatbots Healthcare Banking Social Media 96

Inbenta

OCTOBER 30, 2024

This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like. 

e-support 52

e-support Virtual Agent Chatbots Self Service 52