Comm100

DECEMBER 16, 2019

Webinar: AI and Bots: Are you ready? Demystifying chatbots and AI. AI and chatbots were a huge theme this year, but there’s a lot of conflicting and confusing information out there. We predict 2020 will see even more interest and adoption of bots! Our chatbot ROI calculator is handy too!). The answer to your calls!

eBook 130

eBook Chatbots Infographics ROI 130

Comm100

FEBRUARY 28, 2019

In less than five years, asking a chatbot to tell you the weather forecast or buy your groceries has transformed from something nobody thought possible to an everyday occurrence. Poor execution hinders them from taking advantage of the benefits that can be had here and now – leaving some chatbots’ present-day performance much to be desired.

Chatbots 100

Chatbots How To Interaction eBook 100

Comm100

OCTOBER 25, 2021

Today’s students have grown up as digital natives, surrounded by technology and accustomed to the experience it provides. If you want a more in-depth look into this topic with top tips and tools you can use to achieve improved student experiences and engagement, take a look at our new eBook –. Get ebook now. Free eBook.

Social Media 130

Social Media Engagement eBook Omni-Channel 130

Inbenta

NOVEMBER 9, 2021

The banking sector has also recognized the game-changing effects innovative technological disruptors like Artificial Intelligence (AI) can have and acted promptly to optimize their online and mobile banking models with customer interaction platforms. Covid-19 has accelerated the deployment of these technologies even further.

Chatbots 95

Chatbots Banking Customer Care Self Service 95

Inbenta

AUGUST 10, 2021

What does metabot mean in chatbot applications? Metabot example in chatbots. Inbenta’s chatbot module: your go-to metabot. These bots orchestrate the processes and can call other smaller bots —also known as taskbots — to perform very specific tasks. . But what is a metabot in chatbot applications?

Chatbots 93

Chatbots Banking eBook System 93

Comm100

MAY 13, 2020

It should also include an internal-facing knowledge base to help train your agents, give them easy access to canned messages, and fuel your chatbot responses. Include audio and video chat. If there’s anything that 2020 has taught us, it’s the importance of video chat. Deploy chatbots on all digital channels.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Comm100

OCTOBER 25, 2021

With digital technologies creating new opportunities to engage with students, it’s never been more important for institutions to embrace digital transformation. If you want to learn more about this topic and understand how you can engage with international students today, take a look at our new eBook –. Get ebook now.

Engagement 130

Engagement Tips eBook Chatbots 130

Comm100

JUNE 5, 2018

As technology continues to advance, companies are coming to realize that many benefits can be accrued from employing it. Chatbots and voice AI agents can capture data from customer interactions and feed it into analytics software. This can include routing a call to a customer care agent or a chatbot. Capturing Customer Data.

Contact Center 145

Contact Center Call Center Self Service Chatbots 145

Inbenta

MARCH 30, 2021

Organizations are choosing to use innovative technologies like Artificial Intelligence (AI) to automate their customer services to complete, improve and personalize end-to-end customer interactions and deliver the best possible customer experience. Overcoming the challenges in Customer Service Automation.

Self Service 136

Self Service Customer Service Marketing How To 136

Inbenta

NOVEMBER 21, 2022

In the past few years, practically all businesses have invested in chatbots or virtual assistants, made available help centers and FAQ sections , or used other kinds of assisted tools with the aim of helping customers search and find answers to their requests on their own. . Some technologies rely too heavily on training data.

Self Service 98

Self Service Chatbots eBook Training 98

Inbenta

AUGUST 6, 2020

What are the different types of chatbot companies? As with any important project, you need to understand what are the different options, i.e. chatbot companies, available on the market, and assess the suppliers you’ve short-listed to ensure you pick the right fit for your business. Chatbot development platforms.

Chatbots 59

Chatbots Company How To Consulting 59

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. With technology at their fingertips, they have become accustomed to seamless digital experiences and so expect this same experience in customer service and support.

Meeting 130

Meeting Social Media Chatbots Omni-Channel 130

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. Here are the key digital channels and technology that schools must offer to meet support expectations: Live chat Chatbots Social media Omnichannel.

Meeting 130

Meeting Social Media Chatbots How To 130

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. The introduction of chatbots is one of the biggest examples of this. AI and CRM are a match made in heaven. The picture isn’t all that rosy. .

CRM 130

CRM Customer Service Ecommerce Chatbots 130

Interactions

FEBRUARY 28, 2023

We’ve seen in recent years a growing trend of businesses adopting automation technologies like chatbots and intelligent virtual assistants (IVA) to help with customer service. Challenges Automation technologies lack the ability to handle more complex issues, requiring human intervention. But what role do they play exactly?

Technology 62

Technology Customer Service eBook Chatbots 62

Inbenta

APRIL 14, 2020

Nowadays, digital technology plays an increasingly important role in the lives of consumers. 4 chatbot use cases within the customer journey. A chatbot as an intelligence tool. What better way to do this than with an AI chatbot? A chatbot as a sales consultant. A proactive chatbot.

Chatbots 59

Chatbots Customer Journeys Virtual Agent Omni-Channel 59

Inbenta

MARCH 4, 2020

In simpler words, machine learning technology uses an algorithm to teach the computer how to solve problems and gain insights from solving those problems. Machine learning can be applied to lots of disciplines, and one of those is Natural Language Processing , which is used in AI-powered conversational chatbots. What is symbolic AI?

Chatbots 102

Chatbots Knowledge Base Fashion eBook 102

Inbenta

JULY 6, 2021

Everyone’s building the best chatbots possible for every messaging app in order to remain competitive in their respective markets. But, while brands are rushing to release bots for Facebook Messenger, Kik, Slack, and other channels, they’re missing one important element to diversifying their chatbot array–multilingualism.

Chatbots 52

Chatbots Knowledge Base Multi-Channel Competitive Advantage 52

Inbenta

APRIL 2, 2020

Best AI chatbots have a purpose. A chatbot should always be created with a specific purpose in mind and that purpose should be at the center of its functionalities. Indeed, the best AI chatbots are often built in order to help a business and there are many ways for an AI chatbot to be of help, so let’s review some use cases.

Chatbots 52

Chatbots eBook Social Media Sales 52

Comm100

MAY 28, 2020

Alternatively, you may need to check average handle time as it could indicate that your agents are spending too much time on each chat. What is your number of offline chats? If this is high, you may need to shift operating hours or add a 24/7 chatbot to answer these offline chat requests. Agent utilization rate.

Average Handle Time 130

Average Handle Time Management eBook Effort Score 130

TeamSupport

DECEMBER 7, 2018

How companies interact with customers is being strongly influenced by this emerging technology. Sure, the “chat bot” comes to mind immediately, but even that has taken a backseat to larger uses of AI which still involve (and improve upon) the human element. Instead, it’s rooted in the ever-changing customer psychology.

Industry 74

Industry Self Service Chatbots Customer Service 74

Think Customers

JANUARY 18, 2022

An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. What is a chatbot? Chatbots are primarily text-based and scripted to answer only specific questions. What is an IVR? The best fit.

Contact Center 52

Contact Center Chatbots Self Service Average Handle Time 52

Inbenta

JUNE 8, 2022

It’s been a few years since the first chatbots emerged. Although many companies are still using this kind of basic chatbots, many others have turned to more advanced artificial intelligence and natural language processing technologies. But what kind of actions can a transactional chatbot enable? Payment of bills.

Chatbots 52

Chatbots Ecommerce eBook Hotels 52

Comm100

FEBRUARY 25, 2021

Customers can fill out the who, what, where, when, and why in a pre-chat survey. They can then be routed to an AI chatbot that can answer common FAQs like “What are the pharmacy’s holiday hours?”; “Is Doctor X in today?”; Find out how AI can save your healthcare organization money with our chatbot ROI calculator below.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Interactions

FEBRUARY 20, 2020

It’s not as simple as adding an additional channel such as a chatbot, but more about elevating the entire customer experience. If you’re ready to take a deep dive, we recommend checking out our eBook on achieving CX success with Digital Transformation. It’s more than just good technology.

eBook 93

eBook ROI Chatbots Customer Journeys 93

Uniphore

SEPTEMBER 9, 2021

NLP handles simple conversational tasks by transforming freeform text into a standardized structure, which enables it to power AI tools like chatbots. Enhancing this field will enable AI-powered tools like chatbots and virtual assistants to better understand consumers’ meaning and purpose. Natural Language Understanding.

Healthcare 100

Healthcare Chatbots eBook Innovation 100

Inbenta

JANUARY 17, 2022

In 2020, Covid-19 sparked a surge in technology adoption and usage as businesses and consumers flocked online to carry out daily tasks. Consumers upgraded their home technologies and even those who had been warier of using digital services sought and purchased services on their mobile phones. 9 Customer Service Trends for 2022: 1.

Self Service 98

Self Service Trends Customer Service Chatbots 98

TechSee

FEBRUARY 21, 2022

Clearly, companies that generate value from AI consider the technology a worthwhile business transformation initiative. Artificial intelligence is a technology that mimics human activity, decision-making, and learning. Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing.

Innovation 109

Innovation Company Self Service Insurance 109

Oracle

JANUARY 3, 2020

This is a preview of the ebook, “ The 2020 Guide to Digital Commerce “ Merriam-Webster reports that the word ecommerce, defined as “commerce conducted via the internet,” first surfaced in 1993 in a class that includes website, cybersurfer, and click through. ” Consider your last few online purchases. Challenging?

Ecommerce 80

Ecommerce eBook Retail Chatbots 80

TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 . of companies are expected to incorporate customer self service technology. What is Customer Self Service? What is Customer Self Service? By 2025, 50.7%

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Inbenta

JUNE 2, 2021

HR teams are swiftly adopting automated workflows as they shift from manual, paper-based processes, and spreadsheets to embrace HR service automation with the assistance of the latest technological advances. Chatbots can simplify onboarding. This can be an email account, a chat tool, or a project management system among other channels.

Self Service 83

Self Service Chatbots Policies Virtual Agent 83

Kustomer

DECEMBER 14, 2021

Examples of modern customer self-service include: Chatbots Website downloads FAQ web pages Online forums/communities AI search functions. The basic customer service premise of the ATM continues to inform how technology functions in order to support business. Putting Self-Service Tools to Work. Website Downloads.

Self Service 79

Self Service Tools Knowledge Base Chatbots 79

Inbenta

DECEMBER 9, 2020

As a consequence, a Knowledge Management System (KMS) usually refers to the technology that enables a business to gather, store, organize, retrieve and share knowledge across the organization. Technology to power your KMS. In a similar way to chatbots , a KMS can be powered by different types of AI technologies.

Management 95

Management Self Service Knowledge Base Chatbots 95

Inbenta

AUGUST 3, 2021

Implementing an intelligent FAQ system powered by technologies such as AI or NLP can boost search results and thus push customer satisfaction to the next level. The type of AI technology that powers an intelligent FAQ has an impact on its main performance metric: the quality of the results provided.

Software 84

Software Self Service Customer Service Knowledge Base 84

Bold360

MARCH 2, 2018

It may sound counter-intuitive, but leveraging artificial intelligence like virtual assistants and chatbots is becoming a key part of many customer-first initiatives. With the right processes and technologies in place, agents are able to better balance their time and work more efficiently and customers aren’t left on hold.

Self Service 63

Self Service Tips Strategy Multi-Channel 63

Oracle

MARCH 18, 2020

For more stats and tips on digital commerce, view the full ebook: The 2020 Guide to Digital Commerce. of traditional brands are increasing their investment in chatbots and other forms of AI ( Oracle and CommerceNext ). So how are customers shopping, and retailers responding? Ecommerce sales are projected to reach $4.9

Strategy 64

Strategy Ecommerce eBook B2B 64