SurveySensum

JULY 11, 2023

It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Use automation and chatbots for quick and accurate responses. Consistency Across All Touchpoints Yes, the secret sauce that ties everything together is – CONSISTENCY. And one such company is IKEA.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

delighted

NOVEMBER 20, 2020

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Does the store carry the products customers are looking for?

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

delighted

NOVEMBER 5, 2019

Retail customer experience was predicated around these physical elements and touchpoints: Are the employees helpful? Customer experience must now be consistent across all touchpoints to ensure customer needs are being met wherever customers choose to interact with your brand. Does the store carry the products customers are looking for?

Retail 40

Retail Customer Experience Omni-Channel Effort Score 40