NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. Check our guide on what KPIs to follow if you want to have excellent customer service. Read more valuable information on IVR in this article: ‘’ What is IVR?

Contact Center 52

Contact Center Call Center Management Gamification 52

SurveySparrow

OCTOBER 5, 2020

Send customer feedback surveys, employee engagement surveys , white-labeled surveys. Add chatbots for websites. Integration of software with other tools is important because it enables your customers to access data from various sources. Integrate with other applications seamlessly.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

SurveySparrow

JUNE 16, 2022

Firstly, because it’s an omnichannel survey creating and managing experience, and the other reason is the valuable insights it brings to users. Customizable 360-degree employee reports, appraisals and performance reviews, assessment tracking in a specific employee portal, and a custom 360-degree feedback survey.

Survey 52

Survey Multi-Channel Analytics Software 52