Chatbots First Call Resolution Omni-Channel Transportation 
CSM Magazine
OCTOBER 12, 2022
From chatbots to augmented reality, businesses are using technology to create a more seamless and enjoyable customer experience. With AR, businesses can transport their customers to another world entirely and give them a truly unique experience. Omnichannel Support. Augmented Reality (AR). Speech Analytics.
CSM Magazine
SEPTEMBER 10, 2018
This lets the agent give the first response quickly. Research says: Extensive automation by helpdesk reduces the resolution rate by a minimum of three times. First Call Resolution (FCR). The average number of tickets that have been resolved in first response itself. Number of responses to resolution.
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