TechSee

JUNE 25, 2019

Customer-facing AI technologies are especially relevant to assisting in customer identification, call classification/routing, chatbots and predictive personalization. This is likely one reason why Oracle found that 80% of sales and marketing leaders say they currently use or plan to deploy chatbots in the near future. Gamification.

Technology 122

Technology Customer Service Contact Center Gamification 122

CSM Magazine

JULY 4, 2019

Customer service and experience has changed beyond recognition. From self-service to social media and automated chatbots, you have a plethora of opportunities to provide your customer with an amazing CX. Join leading CS experts: Anders Holmberg, Head of Strategic Gamification, Gucci.

Self Service 45

Self Service Customer Service Gamification Social Media 45

Lithium

OCTOBER 19, 2022

Powerschool needed to implement several new processes and chatbots in the support side of their community. This care team just linked the brand’s community page to their self-service suite. Taking Dr. Micheal Wu’s Gamification Theory into the Real World. This was best seen at Khoros through the Powerschool community.

ROI 52

ROI Gamification Self Service Case Study 52

RapportBoost

DECEMBER 10, 2018

Customer channel preferences are increasingly important, with more knowledge, organizations can deliver better self-service. Tony: Self Service, we would switch to that. Brands must know which asset and knowledge they have in order to successfully actually transfer it to a chat bot. Kaye: Great, certainly.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

NobelBiz

APRIL 18, 2023

For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.

Contact Center 52

Contact Center Call Center Management Gamification 52

Think Customers

FEBRUARY 11, 2020

TSF: One of the simple and most logical ones was mobile optimization for our self-service websites. And we introduced a chatbot. We never had a mobile-optimized website for our customer service. We never had a mobile-optimized website for our customer service. So that was a big win for us.

Customer Care 52

Customer Care Self Service Contact Center B2C 52

SurveySensum

SEPTEMBER 5, 2023

. – Forrester This shows that simply selling products isn’t enough; customers demand swift and efficient support via chat or email along with the product. No-Touch AI Chatbot: This involves automated support through AI chatbots, like Uber’s, which swiftly solve common problems. By gamification.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ShepHyken

NOVEMBER 29, 2019

This adds gamification to the customer experience mix and it could very well make your app viral. Bots are probably the most versatile technology being used in modern customer service teams. They are useful when the customer service team is not available. Amazon is using bots for quick queries and complaint resolution.

Technology 133

Technology Customer Experience Social Media Multi-Channel 133

CSM Magazine

JULY 3, 2017

Lately it feels like a precarious time to be a customer service employee. Thanks to the millennial influence, customers are turning to digital self-service tools more than ever, and Artificial Intelligence is developing to the point where chatbots and chatting humans are becoming interchangeable (sad face emoji).

Customer Service 44

Customer Service Self Service Gamification Software 44

Lithium

MAY 7, 2024

Care Service Fresh Features - Episode 4 Welcome to our latest Khoros Service product release. featuring advanced gen-AI knowledge for faster automation, improved WhatsApp templates with less code and complexities, pre-built widgets to track your chatbot performance, new rich link previews for messages, and enhanced agent accessibility.

Self Service 52

Self Service Social Media Gamification Customer Care 52

DCX

JUNE 11, 2024

Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? That's what gamification can do for you. Case Study: Duolingo's Language Learning Magic Duolingo is a prime example of a company that has mastered gamification.

Strategy 52

Strategy Gamification Case Study Innovation 52

SurveySparrow

OCTOBER 18, 2022

10 Zoho Desk Alternatives that Will Help You Boost Your Customer Service. A Swiss Army knife among help desk software, Zoho Desk offers a vast array of tools for the whole company – including: Multi-brand self-service portals/ help centers. AKB bot called Zia. Freshdesk is a cloud-based customer service software.

Software 52

Software Self Service Customer Service Knowledge Base 52

Comm100

NOVEMBER 23, 2020

The Comm100 system now includes a full digital omnichannel solution combining live chat, email, social media, SMS, chatbots, and knowledge base, all in one. As another 2020 live chat customer writes: “Comm100 is easily customizable and satisfies all of our needs for a customer-facing communication solution.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

SurveySparrow

MARCH 22, 2023

Utilize Automated Solutions: Automated solutions – such as chatbots and self-service portals – can help customers find answers faster than traditional methods of support. Gamification can encourage employees to strive for improvement after critical reviews have been received about their product or service.

NPS 52

NPS Net Promoter Score Gamification Self Service 52

Playvox

JUNE 22, 2023

Offer omnichannel support options such as an AI-powered chatbot and other self-service options and menu options to reduce the need for some live agent calls. Incorporate gamification and other engagement tactics to boost retention of content.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52