InMoment XI

FEBRUARY 7, 2024

Hotels can then leverage these insights to elevate guests’ experiences before, during, and after their reservation. Hotels can set themselves apart from the competition by strategically leveraging integrated CX and AI to fuel personalized guest experiences. That’s no longer the case. AI Has Its Shortcomings, Too.

Hotels 195

Hotels Guest Experience Travel Social Media 195

InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. Guest experiences impact reputation.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

ECXO

DECEMBER 25, 2024

Reward Loyalty What to Do: Create loyalty programs that incentivize repeat purchases. Example Action: Launch a tiered loyalty program with escalating benefits to encourage repeat purchases and referrals. Offer resources like FAQs, tutorials, or chatbots to address common concerns quickly.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

CSM Magazine

FEBRUARY 19, 2025

Beyond menu personalization, AI also enhances loyalty programs and targeted promotions. Instead of generic discounts, AI can help design exclusive, limited-time deals based on customer-specific behaviorswhether its a free dessert on a guests birthday or a discount on their favorite meal.

Customer Experience 52

Customer Experience Chatbots Social Media Wait Times 52

CSM Magazine

SEPTEMBER 13, 2024

By adopting advanced technologies, casinos strive to deliver a more personalized, efficient, and engaging experience. These innovations streamline operations and greatly enhance the overall guest experience, ensuring that every interaction is smooth and tailored to individual preferences.

Technology 52

Technology Customer Service Analytics Guest Experience 52

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. It involves strategies like online advertising, branding, loyalty programs, and direct guest engagement. Here are a few strategies to help boost engagement and drive bookings.

Hotels 84

Hotels Hospitality Strategy Marketing 84