InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. These AI bots can understand and answer customer questions. This reduces the need for human help and speeds up response time.

Data 195

Data Social Media Net Promoter Score Analysis 195

Comm100

AUGUST 23, 2018

Chatbots Automate Exceptional Experiences. When chatbots first started gaining popularity, some thought leaders declared them victims of a classic hype cycle , with many users placing high expectations on technology that was just in its infancy. Chatbots can be used to deliver exceptional customer service in many ways.

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Happy or Not

APRIL 1, 2025

However, when businesses over-rely on automation and remove the human element, they risk damaging the customer experience. While ai-driven customer feedback software, tools, and chatbots can streamline processes, excessive automation can lead to impersonal interactions, frustrating customers and reducing customer retention.

Feedback 36

Feedback Net Promoter Score Effort Score Customer Retention 36