Beyond Philosophy

AUGUST 24, 2023

Companies should consider this cost when designing their experiences that require waiting. I got the idea for this topic while waiting in line at the grocery store. At my local market, a self-check-out was installed to reduce our wait times. Ironically, we have to wait to use them.

Self Service 78

Self Service Conference Wait Times Banking 78

NobelBiz

FEBRUARY 17, 2023

Subvert the call routing protocol The average waiting time is used by many call center solutions as a factor in the routing system. This ensures that the agent with the longest wait time is connected to the customer before his colleagues. But, what if he loses his place in line for only a moment?

Call Center 52

Call Center Strategy Self Service Policies 52

Solvvy

APRIL 11, 2022

One of the easiest ways to give the customer a sense of control is by implementing a conversational AI platform that includes self service. Built directly into Solvvy’s Workflow Builder, the intent library saves your team valuable time and resources, and allows you to create solutions for complex questions in just minutes.

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

ProProfs Chat

JANUARY 7, 2020

If the customer service agent has personal issues that he or she could not put aside whilst attending to customer calls. These include: If the business has encountered this specific customer query for the very first time in which case the solution guidelines have not been outlined for reference.

Customer Service 112

Customer Service How To Customer Journeys Customer Centricity 112

Comm100

NOVEMBER 13, 2022

67% of consumers used social media for service-related needs in 2020, and this is growing. Chatbots: With a well-trained AI chatbot, organizations can automate up to 80% of their frontline customer support. The efficiency created by omnichannel customer service is further improved by integrating a knowledge base.

Omni-Channel 226

Omni-Channel Customer Service Chatbots Social Media 226