Chatbots Insurance Virtual Agent 
eglobalis
MARCH 24, 2025
Introduction: AI-driven virtual agents, including chatbots and voice assistants, are increasingly integral to customer service operations. For instance, a prominent European bank encountered customer dissatisfaction when its chatbot, lacking up-to-date financial policies, gave incorrect guidance.
InMoment XI
DECEMBER 18, 2024
Chatbots and virtual assistants rely on their knowledge bases to respond to or escalate customer queries. For example, a chatbot can update its knowledge base after encountering a new query. Intelligent Virtual Agents (IVA) are AI-powered chat assistants that can have context-aware conversations with customers.
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CSM Magazine
FEBRUARY 25, 2020
The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact center supplier Puzzel. One such solution the chat bot, Ruby. A chat bot is software that simulates human dialogue using artificial intelligence.
Inbenta
OCTOBER 30, 2024
This article discusses 11 powerful applications of NLP, including automated translation to accurately convey meaning, sentiment analysis for understanding customer intent, and virtual chatbots for better customer interactions. Virtual agents and chatbots Thanks to NLP technology, chatbots have become more human-like.
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SaleMove
JUNE 11, 2020
With more and more interactions with customers occurring online, companies are turning to Artificial Intelligence (AI) chatbots to keep up with high online traffic. Let’s see how these bots are being implemented across industries. Reconfigure which issues are handled by which bots, and when to invoke a human agent.
Inbenta
NOVEMBER 15, 2022
At Inbenta, we use the power of NLP applied to automated translation in our multilingual chatbots, to ensure that our users get the answers they’re looking for in their preferred language. Virtual agents and chatbots. Thanks to NLP technology, chatbots have become more human-like. Insurance NLP use cases.
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