CSM Magazine

AUGUST 21, 2023

By implementing the right technology, such as chatbots or AI-powered chat assistants, you can create a more personalized and convenient shopping experience for your customers. By understanding your customers’ preferences and behavior, you can build stronger relationships and increase their loyalty to your brand.

Retail 52

Retail Customer Engagement Engagement Social Media 52

SurveySparrow

MARCH 29, 2023

Moreover, by modeling the ecommerce user journey, you can visualize what your customers think and how they feel when they interact with your product. Embrace chatbots to offer real-time solutions for customers. Use a loyalty program software like 99minds to formulate a reward program that makes them stay with you.

Customer Journeys 52

Customer Journeys Ecommerce Touchpoint Social Media 52

Currency Alliance

NOVEMBER 14, 2019

Nobody in loyalty could have missed The Times’ headline in October, about the Committee for Climate Change (CCC) proposal to start taxing frequent flyer programs (FFPs), or even to shut them down, under the assumption that they increase flying. Brands reward more touchpoints to grow emotional loyalty. The tide is turning.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40