Customer Experience in Retail Guide: Explanations, Strategies, & the Future of CX
Lumoa
FEBRUARY 2, 2023
According to research, 95% of consumers believe customer experience is the key to brand loyalty. The customer experience (CX) is a customer’s impression of an organization or brand based on their interactions with you. While customer experience is still important, the way someone interacts with you is not like it was a decade ago.
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